Riya Kushwah

RK

Looking for a job

Riya Kushwah

@riyakushwah

Project Manager at Mojo Web Technology coordinating projects and streamlining tracking, follow-ups, and documentation.

At Mojo Web Technology, I coordinate projects from planning to completion and support the Founder with day-to-day business operations. I streamlined project tracking, follow-ups, and documentation to improve workflow and visibility.

At Gyizer Systems Private Limited, I managed product and project lifecycles for Fintech trading solutions, coordinating cross-functional teams and client implementations. Earlier, I handled customer queries and issue resolution at TaskUs and Teleperformance.

Experience

Work history, roles, and key accomplishments

MT

Current

Founder's Assistant / Project Coordinator

Current

Mojo Web Technology

Jul 2026 - Present (4 months)

Coordinated multiple projects from planning to completion, assisted the Founder with daily operations, and managed client communication and follow-ups.

Project Coordination Client Communication Documentation Scheduling Process Improvement

SL

Project & Operations Manager

Startapps Private Limited

Jul 2025 - May 2026 (10 months)

Oversaw end-to-end business and operational functions, managed cross-functional coordination, and developed SOPs and operational frameworks.

Operations Management Process Optimization KPI Management Team Management Resource Planning SOP Development

GL

Project & Product Manager

Gyizer Systems Private Limited

Nov 2023 - Jun 2025 (1 year 7 months)

Managed end-to-end product and project lifecycle for Fintech trading solutions, led client communication, and coordinated cross-functional teams.

Product Management Project Management Agile Scrum Stakeholder Management Client Communication Requirements Gathering

TA

Customer Support Representative

TaskUs

Mar 2021 - Apr 2023 (2 years 1 month)

Handled customer queries via email, chat, and phone, provided troubleshooting assistance, and managed complaints and escalations.

Customer Support CRM Ticketing Systems Troubleshooting Communication Skills

TE

Customer Support Representative

Teleperformance

Jul 2019 - Feb 2021 (1 year 7 months)

Managed high-volume customer interactions, resolved inquiries and complaints, and maintained adherence to process and quality standards.

Customer Support Communication Skills Problem Solving Quality Assurance

Education

Degrees, certifications, and relevant coursework

MC

Master of Commerce

Master of Commerce, Management & Finance

2022 - 2024

Pursued a Master of Commerce with a focus on Management and Finance from 2022 to 2024.

BC

Bachelor of Commerce

Bachelor of Commerce, Business Studies

2019 - 2022

Completed a Bachelor of Commerce with a focus on Business Studies from 2019 to 2022.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Project Manager Product Manager Operations Manager Customer Success Manager Customer Support Manager

Skills

Project Management Product Management Operations Management Agile Scrum Project Planning Product Lifecycle Management Product Strategy Product Roadmapping Requirements Gathering Feature Prioritization Stakeholder Management Process Optimization Process Improvement KPI Management

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