Open to opportunities

Rayce S

@rayces

I resolve high-volume technical support issues across healthcare, public-sector, education, and communications environments.

United States

Message

What I'm looking for

I'm looking to apply my customer support, technical troubleshooting, and operations experience in a role supporting users, resolving service issues quickly, and helping teams maintain reliable systems.

I've delivered enterprise technical support at TidalHealth, resolving hardware, software, network, account-access, and VoIP issues for clinical and administrative users while minimizing downtime in patient-care environments.

Across TidalHealth, Accomack County School System, Peninsula Regional Medical Center, and the Accomack County Sheriff's Office, I've supported users remotely and on site, managed high-volume tickets, deployed endpoints, maintained systems, and communicated clearly with technical and non-technical teams.

My background also includes managing station technology at 96.5 WCTG and building webcast systems for rocket launch broadcasts at Computer Village (NASA CSC).

Experience

Work history, roles, and key accomplishments

Network Support Specialist

TidalHealth

Jan 2016 - Jan 2025 (9 years)

Provided enterprise technical support across clinical and administrative environments, troubleshooting hardware, software, and network issues. Resolved high-volume support tickets while maintaining strong customer service and rapid response times.

Microsoft 365 Active Directory VoIP hardware troubleshooting Network Troubleshooting