John McQueary
@johnmcqueary
Technical Support / Help Desk Coordinator delivering reliable identity and infrastructure support.
United StatesWhat I'm looking for
I’m a Technical Support / Help Desk Coordinator with 12+ years supporting desktops, servers, and infrastructure. I’m SLA-driven, averaging 35–50 tickets/week with a 95% SLA, and I’m strongest when issues need repeatable fixes—runbooks, imaging, and clear onboarding/offboarding.
In my current role, I’m the escalation point for desktop/server, ACLs, virtualization, and identity issues. I also architected a BizTalk 2020 infrastructure deployment for 200 users and coordinated procurement, deployment, validation, and cross-team documentation—so teams can move quickly without sacrificing reliability.
I’ve led VMware cluster migrations (12 hosts) with zero downtime and authored runbooks that cut post-migration incidents 40%. I’ve also driven network and identity improvements—renumbering IPs for ~450 endpoints to eliminate conflicts, and leading domain migration plus biometric time-clock rollout to remove time-fraud exposure.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
Ascension Technologies
Jan 2018 - Present (8 years 4 months)
Served as escalation point for 35–50 tickets/week, maintaining a 95% SLA across desktop/server, ACL, virtualization, and identity issues. Architected BizTalk 2020 infrastructure for 200 users and led a VMware cluster migration of 12 hosts with zero downtime, reducing post-migration incidents by 40%.
Systems Administrator
Automated Benefit Services
Oct 2013 - Jan 2018 (4 years 3 months)
Managed Cisco switching, cabling, and imaging/deployment for workstations and servers while acting as the client escalation contact. Standardized imaging processes to reduce workstation provisioning time and improved reliability through upgrade and procurement decisions.
Systems Administrator
Biomagnetic Imaging Centers
Jan 2007 - Oct 2013 (6 years 9 months)
Provided Tier 1–2 support for DICOM/PACS and clinical staff, improving troubleshooting consistency through documented processes. Led domain migration and biometric time-clock rollout and implemented eFax to streamline support resolution.
Education
Degrees, certifications, and relevant coursework
John hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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