Looking for a job

Brian Johnson

@brianjohnson8

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I resolve end-user hardware, software, Windows, and network issues across enterprise and field environments.

United States

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What I'm looking for

I'm looking to apply my IT help desk, desktop support, troubleshooting, documentation, and customer-service experience to resolve end-user technical issues and minimize downtime.

I've provided front-line IT support at Tidel Engineering for more than 200 end users, resolving hardware, software, Windows, printer, and network connectivity issues by phone, email, remote desktop, and in person.

At South Eastern Networking Systems, I installed and supported servers, desktops, laptops, POS systems, PBX systems, printers, scanners, and wireless access points across more than 50 customer locations. I focus on minimizing downtime through systematic troubleshooting, clear documentation, and professional customer communication.

My work also includes diagnosing equipment failures, configuring and repairing electronic components, and identifying recurring issues to improve reliability. I'm building on more than 10 years of support experience and a Bachelor of Science in Information Technology and Cybersecurity.

Experience

Work history, roles, and key accomplishments

Current

Saw Operator / Assembly Technician

Current

Bloc Blinds

Jan 2025 - Present (1 year 8 months)

Troubleshoot equipment and wireless connectivity issues while working with IT personnel to improve operational reliability. Diagnose root causes of production equipment issues to minimize downtime.

Troubleshooting Wireless Connectivity Root Cause Analysis Documentation Collaboration Manufacturing

Machine Operator Associate

Randstad / Mother Parker

Feb 2024 - Aug 2024 (6 months)

Operated automated manufacturing equipment while maintaining quality and production standards. Applied troubleshooting and problem-solving skills to resolve operational issues.

Machine Operation Troubleshooting Problem Solving Quality Assurance Manufacturing

Intake / Operations Specialist

PrideStaff

Feb 2022 - Jan 2024 (1 year 11 months)

Managed client communications while maintaining accurate documentation and records. Resolved customer issues with professionalism and strong communication skills.

Client Communication Documentation Customer Service Problem Solving Time Management

Electro-Mechanical Technician

OxeFit, Inc.

Oct 2018 - Feb 2021 (2 years 4 months)

Diagnosed electrical and mechanical equipment failures using systematic troubleshooting techniques. Configured, tested, and repaired electronic components to improve equipment reliability.

Electrical Troubleshooting Mechanical Troubleshooting Configuration Testing Repair Root Cause Analysis Corrective Actions

IT Support Technician / Help Desk

Tidel Engineering

Oct 2017 - Aug 2018 (10 months)

Provided front-line technical support via phone, email, remote desktop, and in person for more than 200 end users. Diagnosed and resolved hardware, software, Windows operating system, printer, and network connectivity issues.

Technical Support Help Desk Remote Desktop Support hardware troubleshooting Software Troubleshooting Windows Printers Network Connectivity Incident resolution Root Cause Analysis Documentation Ticket Management Customer Service

Field Service Technician

South Eastern Networking Systems (SENS)

Jun 2014 - Jul 2017 (3 years 1 month)

Installed, configured, and supported servers, desktops, laptops, tablets, printers, scanners, and point-of-sale systems. Supported more than 50 customer locations by diagnosing and resolving technical issues on-site.