Open to opportunities

Ravinder Kaur Sond

@ravinderkaursond

Message

Experienced Service Delivery Consultant with a strong technical background.

Canada

Message

What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges my technical skills.

With over 7 years of experience in resolving complex customer inquiries, I have honed my skills in delivering exceptional service and support. My background in Computer Science, coupled with my technical expertise in PHP, Oracle, and MySQL, allows me to effectively address client needs and provide solutions that enhance operational efficiency.

In my current role as a Service Delivery Consultant at Simcorp Canada, I support over 180 clients worldwide, ensuring high-quality service delivery and customer satisfaction. My experience in managing user profiles, preparing technical documentation, and collaborating with cross-functional teams has equipped me with the skills necessary to thrive in fast-paced environments. I am committed to continuous learning and adapting to new challenges, which drives my passion for technology and customer service.

Experience

Work history, roles, and key accomplishments

Service Delivery Consultant

Simcorp Canada

Sep 2022 - Jun 2025 (2 years 9 months)

Delivered high-quality front-line support to over 180 Simcorp clients worldwide, achieving required service levels for customer issues and satisfaction. Assisted customer queries and issues created through the Salesforce ticketing system, applying existing solutions and managing user profiles via Active Directory.

Salesforce Active Directory Customer Support Technical Documentation Troubleshooting Client Management Operational Support Ticketing Systems

Manager-in-Training

Urban Kids, Toronto

Jul 2022 - Sep 2022 (2 months)

Organized all store operations and allocated responsibilities to personnel, supervising and guiding staff towards maximum performance. Proactively dealt with customer complaints and inquiries, ensuring end-to-end management and monitoring stock levels to stay under budget.

Staff Supervision Customer Service Stock Management Time Management Interpersonal Skills retail management

Team Lead – Copy Center

Staples, Toronto

Sep 2020 - Feb 2022 (1 year 5 months)

Executed production tasks efficiently, processing customer orders with attention to detail and managing projects with proper production procedures. Coached and mentored teams of 7 to 10 employees, contributing to a common knowledge base and serving as an escalation point for critical issue resolution.

Leadership Communication Attention To Detail Team Building Time Management Sales Problem Solving Customer Satisfaction Critical Thinking B2B Strategic Planning Project Management Technical Support

Key Holder, Sales Associate

Fairweather INC

Sep 2018 - Aug 2020 (1 year 11 months)

Handled administrative tasks efficiently, including preparing bank deposits and drafting sales reports to keep daily processes running smoothly. Achieved 1st in Top 10 Sales Associates among all stores in Ontario by implementing up-selling strategies.

Customer Service Sales Time Management Report Writing Customer Satisfaction Analytical Skills Merchandising

Internship

Silverwing Technologies PVT Ltd

Jan 2018 - Jul 2018 (6 months)

Gained experience working on ticketing systems such as Jira, Servicenow, and Salesforce, and was trained on PHP application development processes. Monitored infrastructure with OEM 12c, verified agents, and maintained technical documentation for end-user issues.

Jira ServiceNow Salesforce PHP Ticketing Systems Technical Documentation Infrastructure Monitoring Daily Scrum Meetings Application Development

Education

Degrees, certifications, and relevant coursework

Lakehead University

Master of Science, Computer Science

2018 - 2020

Grade: 7.3

Activities and societies: GPA: 7.3. Skills: R programming, Active Directory, Python, Machine learning, Oracle, Google Colab, ETL(Extract,Transform and Load) concepts, Agile methodology, SQL Server, Web applications, Project Management, Microsoft Excel, Microsoft Word, Understanding of CI/CD, Operating Systems - Windows, Public - Speaking.

Pursued a Master's in Computer Science, gaining expertise in various programming languages and methodologies. Developed skills in R programming, Python, Machine Learning, Oracle, and Agile methodology. Acquired knowledge in ETL concepts, SQL Server, web applications, and project management.

Alpha College of Engg & Tech.

Bachelor's, Information Technology

2014 - 2018

Grade: 8.14

Activities and societies: GPA: 8.14. Skills: C++, C, Core Java, CSS, HTML, PHP, SQL, Microsoft office, Creative Writing, Presentation Skills, Report Writing.

Completed a Bachelor's in Information Technology, focusing on core programming languages and web development. Developed strong foundational skills in C++, C, Core Java, CSS, HTML, PHP, and SQL. Gained experience in Microsoft Office, creative writing, presentation skills, and report writing.