Open to opportunities

Peter Moon

@petermoon

Message

I make work better for people and more profitable for businesses.

Canada

Message

What I'm looking for

I help companies radically improve customer and employee experiences — and drive revenue — by uncovering hidden friction points and turning them into strategic advantages.

Customer Experience and IT Service Management professional with 8+ years driving operational excellence across global organizations. Proven track record including 50% cost reduction through vendor management at Kinaxis and 147% revenue growth as business co-owner. Expert in technical support, service desk leadership, and process optimization. ITIL and CompTIA A+ certified with proficiency in ServiceNow, Microsoft 365, and cloud platforms. Multilingual (Japanese/French) with extensive APAC experience. Combines technical expertise with strong relationship-building skills to enhance customer satisfaction and streamline operations. Passionate about leveraging technology to solve business challenges and improve user experiences.

Experience

Work history, roles, and key accomplishments

Senior IT Support Technician

Kinaxis

Apr 2020 - May 2024 (4 years 1 month)

Achieved 50% savings in corporate mobile service costs via vendor research, negotiation and implementation. Led the APAC Service Desk in supporting all regions during a period of high growth while consistently receiving top user feedback.

A V Support Vendor Management IT Consulting IT Support Project Management User Onboarding SharePoint IT Policy Facilities Management Customer Onboarding

Technical Solution Group Engineer

Gateway Computer

Sep 2017 - Apr 2020 (2 years 7 months)

Won increasingly larger client contracts and received performance based accolades. Successfully delivered OS migration projects, IT support, user onboarding, access provisioning and data center device installation & configuration.

OS Migration IT Support User Onboarding Access Provisioning Data Center Management Device Installation Configuration Global IT Team Collaboration Client Management Technical Solutions

Project Deployment Lead

First Technology Singapore Pte Ltd

Apr 2017 - Aug 2017 (4 months)

Led the top performing team in APAC where we delivered a virtualization hardware replacement project cost effectively and on schedule within a Waterfall methodology. Was offered subsequent role based on client satisfaction.

Hardware Replacements Project Deployment Waterfall Methodology Virtualization Hardware Replacement Client Satisfaction Team Leadership IT Systems Support Mentoring On the job Training Mission Critical Systems On The Job Training

Co-Owner

AP Bottle Depot Ltd

Jan 2004 - Dec 2010 (6 years 11 months)

Digitally transformed a recycling business, growing revenues 147% in the first year of implementation through process optimization and organic new customer acquisition, scaling it into a multimillion dollar enterprise. Built a high performing, cohesive 19 member team and facilitated a supportive, low turnover work culture.