RAVI MEHTA

Spearheaded operations and cross-functional teams to track real-time operational metrics, ensuring SLA achievements and service excellence. Built performance dashboards and metric reports for corporate stakeholders and designed data-backed solutions to resolve workflow bottlenecks.

Led process improvement initiatives across multi-tier departments to enhance productivity and client compliance. Improved team productivity by 15%+ through workflow restructuring, agile task allocation, and active resource management while resolving escalations with corrective actions.

Analyzed dense operational data streams to identify cross-project efficiencies, enabling cost reduction and service quality improvements. Developed automated reports and interactive BI dashboards and implemented lean workflow enhancements to reduce processing turnaround times (TAT).

Managed and executed commercial construction projects, directing field site investigations and coordinating with stakeholders. Monitored multi-phase progress, engineered risk mitigation frameworks, and deployed corrective operational plans to maintain delivery standards.

Conducted site engineering surveys, geo-technical soil analysis, and statutory environmental impact evaluations. Supervised day-to-day on-site construction execution, enforcing architectural adherence and multi-stakeholder quality specifications.

Activities and societies: Awarded Distinction in the GREEN Olympiad (Ministry of Environment & Forests, Government of India).

Completed a Bachelor of Technology (B.Tech.) in Civil Engineering at Graphic Era Hill University from July 2014 to September 2018.

Earned the Google Ads Display Certification from Google Digital Academy.

Completed the Lean training and assessment as part of a Genpact Core Certification program.