RAVI MEHTA
@ravimehta1
Team Lead and Operations Manager optimizing SLA performance and data-driven workflows using SQL, Power BI, and Python.
What I'm looking for
I’m a results-driven Team Lead and Operations Manager, trusted for cross-functional leadership, operational performance optimization, project lifecycle management, and strategic process enhancements. In my current role, I spearhead teams to track real-time operational metrics, deliver SLA achievements, and surface trends through performance dashboards and metric reports.
Previously, I led high-impact process improvement at ICICI Bank, boosting team productivity by 15%+ through workflow restructuring, agile task allocation, and active resource management. Earlier, as an Operations Analyst at Genpact (Google India Project), I built automated reporting and Business Intelligence dashboards, implemented lean-based workflow enhancements, and reduced processing turnaround time across delivery teams.
Experience
Work history, roles, and key accomplishments
Team Lead
Blue Water Trade Winds
Apr 2025 - Present (1 year 2 months)
Spearheaded operations and cross-functional teams to track real-time operational metrics, ensuring SLA achievements and service excellence. Built performance dashboards and metric reports for corporate stakeholders and designed data-backed solutions to resolve workflow bottlenecks.
Operations Manager
ICICI Bank
Feb 2024 - Mar 2025 (1 year 1 month)
Led process improvement initiatives across multi-tier departments to enhance productivity and client compliance. Improved team productivity by 15%+ through workflow restructuring, agile task allocation, and active resource management while resolving escalations with corrective actions.
Operations Analyst
Genpact India
Jul 2022 - Feb 2024 (1 year 7 months)
Analyzed dense operational data streams to identify cross-project efficiencies, enabling cost reduction and service quality improvements. Developed automated reports and interactive BI dashboards and implemented lean workflow enhancements to reduce processing turnaround times (TAT).
Civil Engineer
Shivalik Infraventures Pvt. Ltd.
Jun 2020 - Jul 2022 (2 years 1 month)
Managed and executed commercial construction projects, directing field site investigations and coordinating with stakeholders. Monitored multi-phase progress, engineered risk mitigation frameworks, and deployed corrective operational plans to maintain delivery standards.
Civil Engineer
Aswal Building & Construction Co.
May 2018 - May 2020 (2 years)
Conducted site engineering surveys, geo-technical soil analysis, and statutory environmental impact evaluations. Supervised day-to-day on-site construction execution, enforcing architectural adherence and multi-stakeholder quality specifications.
Education
Degrees, certifications, and relevant coursework
Graphic Era Hill University
Bachelor of Technology (B.Tech.), Civil Engineering
2014 - 2018
Activities and societies: Awarded Distinction in the GREEN Olympiad (Ministry of Environment & Forests, Government of India).
Completed a Bachelor of Technology (B.Tech.) in Civil Engineering at Graphic Era Hill University from July 2014 to September 2018.
Google Digital Academy
Google Ads Display Certification, Digital Advertising
Earned the Google Ads Display Certification from Google Digital Academy.
Genpact Core Certification Group
Lean Trained and Tested Certification, Lean Operations
Completed the Lean training and assessment as part of a Genpact Core Certification program.
Availability
Location
Authorized to work in
Job categories
Skills
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