Aparna User

Managed a team of 23 (19 Data Analysts, 4 Senior Engineers) delivering telecom analytics across infrastructure analysis, operational performance, and service delivery. Led end-to-end execution from raw data analysis to project delivery while building KPI dashboards and running technical training to improve team capability.

Supervised an 8-member team supporting revenue operations, order management, and customer operations including month-end reporting, SLA tracking, and delinquent account coordination. Coordinated contract renewals for enterprise customers and implemented SOPs and metrics to standardize processes and improve operational tracking.

Led a 28-member team for telecom order management and disconnection services for Lumen, covering order verification, entry, customer validation, billing coordination, and provisioning support. Drove process transition activities including implementation planning, go-live support, escalation handling, and ongoing team performance reviews.

Managed telecom provisioning operations and customer order verification for UK fixed ethernet internet services, supporting provisioning, modifications, cancellations, and ceasing of services. Provided escalation support and worked cross-functionally to resolve network and internet issues while tracking productivity using Excel dashboards.

Handled office administration, documentation, procurement, and front-office coordination including meetings, travel schedules, and calendar management. Maintained filing systems, recorded meeting minutes, and tracked progress against operational action items to support daily operations.