Nirmal User

I’m an Operations Team Lead focused on optimizing operational efficiency through data-driven insights and process improvement. I help ensure reliable data flows by monitoring ETL pipelines, audience dashboards, and ingestion workflows to maintain platform health.

In my current role, I investigate failed audience triggers, workflow executions, and API integrations using Postman. I raise Jira tickets and collaborate with Engineering to resolve issues quickly, while also supporting incident updates and SLA adherence.

I lead daily support operations, including task allocation, client communications, and technical troubleshooting. I work across tools and platforms—HubSpot, Salesforce, Zeotap CDP, Apache Airflow, and Redash—to validate destinations and support campaign execution, while generating Excel-based reports from campaign performance analysis.

Earlier, I completed an internship in Project Management and Customer Handling, building hands-on experience in planning, execution, and client interaction. I also hold an MBA (2021–2023) and a Computer Science background (Bachelors in Engineering and Diploma in Computer Science), and I’ve published research in IJADST and IRJEMS.