JUJeryl User
@jeryluser
Experienced team leader skilled in operations and quality analysis.
IndiaWhat I'm looking for
I am a dedicated team leader with extensive experience in operations management and quality analysis. Currently, I lead a team at IntouchCX India Pvt Ltd, where I have established open and professional relationships with team members to ensure quick resolution of various issues. My approach is diligent and organized, allowing me to tackle challenges effectively and develop resolutions that enhance team productivity.
Throughout my career, I have conducted training sessions and mentored team members, fostering a culture of commitment to excellence and friendly service. My analytical skills have been honed through my role as a Senior Quality Analyst, where I analyzed quality and performance data to support operational decision-making. I am adept at using tools like Google Data Studio and Power BI to create insightful presentations that drive improvements in processes.
Experience
Work history, roles, and key accomplishments
Team Leader - Operations
IntouchCX India Pvt Ltd
Nov 2023 - Present (1 year 8 months)
Established open and professional relationships with team members for quick resolution of various issues. Conducted training and mentored team members to promote productivity and commitment to friendly service.
Senior Quality Analyst
IntouchCX India Pvt Ltd
Aug 2022 - Oct 2023 (1 year 2 months)
Analyzed quality and performance data to support operational decision-making. Used Google Data Studio and Power BI to create presentations and graphs detailing data analysis results.
Quality Analyst
Sykes India Pvt Ltd
Jul 2019 - Aug 2022 (3 years 1 month)
Analyzed in-process materials, environmental samples, stability samples, raw materials, and finished goods. Visually inspected finished products for imperfections or other problems.
Education
Degrees, certifications, and relevant coursework
Samaritans High school
High School Diploma, General Studies
Completed high school education, building foundational knowledge across various subjects.
CMTES, Secunderabad
Diploma, Hardware and Networking
Acquired specialized skills in hardware and networking, covering system maintenance, troubleshooting, and network configurations.
Telangana Open School Society
Intermediate, General Studies
Pursued intermediate education through the Telangana Open School Society, focusing on flexible learning and self-study.
St Marys degree college (ECIL), Secunderabad
Bachelor of Commerce, Commerce
Undertook a Bachelor of Commerce degree, gaining comprehensive knowledge in business, accounting, and finance principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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