Raven goodall
@ravengoodall
Sales support specialist with 8+ years driving customer satisfaction and operational improvements.
United StatesWhat I'm looking for
I am a sales support specialist with over eight years of experience in technology distribution and SMB accounts. I consistently deliver exceptional client support, manage quotes and orders, and resolve customer issues to improve satisfaction and operations.
At Tech Data Corporation I advanced from Associate Sales Representative to Associate Sales Representative II, where I worked with resellers to understand needs, negotiated internally and externally, and handled high call volumes to provide timely resolutions.
I bring a collaborative, energetic approach—mentoring new representatives, building vendor and customer relationships, and following up after sales to identify new opportunities. My efforts have contributed to measurable improvements in response times and team organization.
I have been recognized with company awards (Circle of Excellence 2020; ICON Award 2024) and I seek roles where I can continue to strengthen customer relationships, streamline processes, and support growth in a team-focused environment.
Experience
Work history, roles, and key accomplishments
Associate Sales Representative II
Tech Data Corporation
Dec 2018 - Present (6 years 11 months)
Supported reseller accounts in SMB technology distribution by managing quotes, orders, and pipelines; resolved customer issues and improved response times, contributing to higher customer satisfaction. Negotiated agreements and built vendor and customer relationships to identify new opportunities.
Associate Sales Representative
Tech Data Corporation
Feb 2017 - Dec 2018 (1 year 10 months)
Managed customer interactions for quotes, orders and issue resolution while building professional networks and mentoring new hires to improve team performance. Handled multi-channel communications (phone, email, chat) to support reseller needs.
Social Media Customer Service
24-7 Intouch
Sep 2016 - Jan 2017 (4 months)
Provided customer support via social media channels, resolving order and product issues and representing the company on platforms like Facebook and Twitter. Escalated complex cases to internal teams to ensure timely resolution.
Assistant Manager
Burger King
Jan 2015 - Jul 2016 (1 year 6 months)
Managed inventory control, opening/closing procedures and a crew averaging 13 employees; implemented process improvements and training plans to meet operational and sales targets. Monitored performance and developed improvement plans.
Education
Degrees, certifications, and relevant coursework
Home School
GED, General Education Development
Completed GED through home schooling in St. Pete, FL, awarded June 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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