Open to opportunities

Raul Parra

@raulparra

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I’m a Digital Operations Specialist building web ecosystems and automated workflows end-to-end.

Mexico

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What I'm looking for

I’m looking to own digital operations in a remote-first team—building branded web ecosystems, connecting CRMs and portals, and automating workflows. I want autonomy, clear outcomes, and room to improve systems through documentation and iteration.

I’m a systems engineer with 4+ years of hands-on experience in digital operations, web implementation, and multi-platform systems integration. I connect platforms from scratch in fast-moving, remote-first environments—CRM portals, client-facing dashboards, automated workflows, and full website ecosystems—translating ambiguous business needs into functional digital infrastructure.

At BVAS.PRO / VIAS4Real, I built and maintained websites across GoHighLevel, WordPress/Elementor, and Lofty, adapting quickly to rebranding and structural changes led by company leadership. I also led the implementation of a SuiteDash client portal—configuring project workflows, automations, client-facing UX, and permissions—while evaluating GoHighLevel, ClickUp, Jira, and SuiteDash to deliver a fully branded portal solution.

I configure critical integrations such as appointment calendars, automated email notifications, form-to-automation pipelines, email campaigns, and Google Workspace connections, and I act as a technical liaison between leadership and external developers. Previously, as a Customer Support Specialist, I delivered Tier 1/2 support, collaborated with development on recurring bugs, ran regression testing and QA, and built self-help guides to reduce repeat requests—then supported growth through marketing and content leadership in independent and store operations.

Experience

Work history, roles, and key accomplishments

Current

Digital Operations Specialist

Current

BVAS.PRO / VIAS4Real

Jan 2025 - Present (1 year 5 months)

Built and maintained multi-platform websites and client portal experiences across GoHighLevel, WordPress/Elementor, and Lofty through frequent rebranding changes. Implemented SuiteDash portal workflows and GoHighLevel integrations (calendars, automations, email campaigns, and Google Workspace), serving as technical liaison to translate requirements into deployments and provide ongoing platform sup

GoHighLevel SuiteDash WordPress Workflow Automation Google Workspace Technical Documentation

Current

Founder & Creative Director

Current

ARPA (Independent Music Project)

Jan 2021 - Present (5 years 5 months)

Coordinated DJ session invitations and end-to-end production, handling recording, sound adjustment and mixing, lighting, session operations, and video editing. Managed multi-channel publishing and scheduling across YouTube, Instagram, and Facebook using channel-specific formats and a consistent release calendar to grow the project’s digital presence.

Audio Recording Sound Mixing Video Editing Lighting For Sessions Content Publishing YouTube Content Instagram Reels

Customer Support Specialist

Goodtime

Aug 2023 - Dec 2024 (1 year 4 months)

Provided Tier 1/2 technical support for the Goodtime recruiting software platform to maintain consistent user satisfaction. Partnered with development to document and escalate recurring bugs, performed regression testing for updates, and built knowledge base resources to reduce repeat support requests.

Technical Support Regression Testing Quality Assurance Technical Writing Cross functional Coordination Platform Support

Marketing Manager & Store Manager

Le'Puff Smokeshop

Jan 2020 - Jan 2022 (2 years)

Planned and executed social media content calendars and email marketing campaigns, running paid advertising on Facebook and Instagram. Managed daily store operations including employee scheduling, inventory management, and website administration, while producing promotional and social graphic assets.

Email Marketing Store Operations Inventory Management Website Administration Graphic Design