Skip to main content
Xavier Martinez MoctezumaXM
Open to opportunities

Xavier Martinez Moctezuma

@xaviermartinezmoctez

SaaS implementation and customer success specialist who delivers enterprise onboarding, adoption, and secure Google Workspace administration.

Mexico
Message

What I'm looking for

I’m looking for a role where I can own end-to-end SaaS implementations and customer onboarding—driving adoption, satisfaction, and measurable utilization—while partnering with technical and executive stakeholders to turn requirements into successful go-lives.

I’m a Computer Engineer with 7+ years of experience delivering SaaS platform implementations and managing enterprise customer engagements across Latin America and Europe. I translate business requirements into deployment plans, then drive execution through cross-functional delivery teams while clearly communicating technical solutions to C-level stakeholders.

As Head of Unit — Programming & Systems, I administer Google Workspace Enterprise for 252 users, handling user provisioning, security policies, app restrictions, device management, and organizational governance. I’ve also built executive-ready business cases—such as upgrading the organization’s Google Workspace plan—and delivered measurable improvements in collaboration.

I lead end-to-end delivery of digital transformation projects, from requirements scoping through production launch, including ticketing systems, digital medical records (EHR) platforms, internal network restructuring, and VoIP rollouts. I serve as the primary bridge between technical teams, administrative departments, and government stakeholders, turning technical needs into structured delivery roadmaps.

Previously, at IOstrategy, I managed 10+ enterprise B2B accounts for SaaS platform implementation and ongoing adoption, running discovery, requirements assessment, and solution design with technical leads and executives. I’m recognized as a subject matter expert within the Sana Commerce ecosystem and bring hands-on e-commerce platform experience across Sana Commerce, Shopify, and SAP B1.

Experience

Work history, roles, and key accomplishments

IA
Current

Head of Unit (Programming)

IAPA

Sep 2022 - Present (3 years 9 months)

Administered Google Workspace for 252 users, including provisioning, security policies, app restrictions, device management, and organizational governance. Led end-to-end delivery of digital transformation initiatives and designed adoption programs to improve collaboration and platform utilization across departments.

IO

E-commerce & Customer Success Consultant

IOstrategy

Jun 2018 - Jan 2026 (7 years 7 months)

Led end-to-end SaaS platform implementations for enterprise B2B clients across Latin America and Europe, managing onboarding and ongoing adoption for 10+ accounts. Conducted discovery and solution design with technical leads and C-level stakeholders, delivering tailored demos and best-practice recommendations.

AV

E-commerce & Google Workspace Specialist

Alta Vertical

Jan 2021 - Aug 2022 (1 year 7 months)

Administered Google Workspace for ~14 enterprise clients via a reseller portal, managing user provisioning, security policies, and ongoing operations. Managed the full lifecycle of a Shopify–SAP B1 integration and supported Sana Commerce/Shopify operations by proposing and delivering new e-commerce features.

Education

Degrees, certifications, and relevant coursework

Instituto Politécnico Nacional (IPN) logoII

Instituto Politécnico Nacional (IPN)

Bachelor's Degree in Computer Engineering, Computer Engineering

Activities and societies: Engineering project: Development of an Augmented Reality video game (presented at the 10th National Student Congress of Computer Engineering Projects and Prototypes). Social service: Web & Mobile developer (Android/Blackberry) at the Ministry of Foreign Affairs (SRE).

Earned a Bachelor's Degree in Computer Engineering. Completed an engineering project on an Augmented Reality video game prototype presented at the 10th National Student Congress of Computer Engineering Projects and Prototypes.

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan