Rayssa Salgado

Managed and audited a high-volume portfolio of commercial and enterprise B2B accounts in the energy sector, ensuring operational compliance and precise document control. Monitored complex account data models and commercial billing signals within SAP to proactively flag discrepancies, reduce portfolio risk, and protect revenue.

Managed end-to-end operations across four concurrent client accounts in insurance, corporate training, carbon credits, and renewable energy, each with distinct workflows, tools, and deliverables. Served as main point of contact for a U.S.-based insurance portfolio, handled complex coverage inquiries, processed standard industry forms, and coordinated with carriers on policy updates.

Owned retention workflows for high-ticket accounts (MXN 40,000+/month), delivering tailored solutions to parents and students and keeping churn consistently low. Delivered bilingual technical instruction in programming logic, HTML, CSS, Python, and 3D modeling, adapting complex concepts to mixed-level audiences.

Managed direct client relationships for quantitative and qualitative market research projects, ensuring quality and deadline compliance. Coordinated and trained field teams on end-user interaction standards and interview protocols, providing ongoing feedback to sharpen their interview technique.

Designed visual content for various projects, applying graphic design principles to meet client needs.

Designed editorial layouts and materials, ensuring visual appeal and adherence to brand guidelines.

Pursued Graphic Design studies, focusing on visual communication and design principles.