Raul Besker

I've managed enterprise customer relationships across Rocket Software, Progent Corp, GigaNetworks, and Network Available Group, driving retention, renewals, expansion, and account continuity.

At Rocket Software, I maintained 100% account continuity across 25 enterprise customers and managed a $1.5M+ book of business. I led strategic business reviews aligning IBM Z modernization roadmaps with customers' 24-month technology goals while coordinating technical specialists and partners.

At Progent Corp, I improved customer retention by 20%, increased expansion revenue by 15%, and shortened expansion sales cycles by 25% across 90 accounts through proactive engagement, QBRs, discovery, and value-based alignment.

I've also managed a portfolio generating $2M+ in annual revenue, developed enterprise cybersecurity strategies around HIPAA, PCI, and GDPR, and expanded accounts with Palo Alto Networks, CrowdStrike, and Okta solutions. I bring executive relationship management, customer advocacy, CRM discipline, and fluent English, Portuguese, and Spanish communication.