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Julie Judson

@juliejudson

Client Success Manager at Vector Security Networks who managed a $27M portfolio and exceeded expansion targets in 2023 and 2024.

United States

Message

At Vector Security Networks, I managed a $27M managed network services portfolio, maintaining 90 to 95% retention and reaching 248% of my expansion target in 2023 and 153% in 2024. I used service performance data in executive business reviews to surface value and renewal risks.

I also advised customer executives on connectivity decisions, helping limit a proposed change to eight locations and protect a six year relationship. At Squadra Solutions, I guided client relationships and onboarding for a $50M SaaS and network program, and resolved a $3M email security deployment issue by piloting an alternative and negotiating an early contract exit.

Experience

Work history, roles, and key accomplishments

Senior Account Executive, Client Operations Lead

Squadra Solutions

Nov 2025 - Dec 2025 (1 month)

Guided client relationships and onboarding for a $50M SaaS and network program at two universities, working with campus IT and 16 technology vendors through go-live. Resolved a $3M email security platform issue by piloting an alternative and negotiating an early contract exit with minimal termination costs.

Client Success Account Management SaaS Network Services Onboarding Vendor Management Negotiation Email Security

Senior Strategic Account Manager & Customer Success Manager

Vector Security Networks

Oct 2023 - May 2025 (1 year 7 months)

Owned renewals and executive relationships for a top 10, $27M managed network services portfolio with individual accounts above $500K ACV. Retention held at 90 to 95%, and expansion revenue reached 248% of target in 2023 and 153% in 2024.

Client Success Account Management Managed IT Network Services Renewals Retention Upselling Expansions Executive Business Review Salesforce HubSpot NetSuite AI Tools

Customer Success Manager

Vector Security Networks

Feb 2019 - Oct 2023 (4 years 8 months)

Sustained 90 to 95% retention across a 115 account portfolio of small, mid-size, and enterprise businesses by using account health and service data to flag at-risk accounts early. Partnered with internal service delivery and technical teams to close client escalations and stop repeat issues.

Client Success Account Management Retention Customer Health Escalation Management Salesforce HubSpot NetSuite AI Tools

Client Relations & Project Manager

Up On The Roof

Mar 2016 - Jan 2019 (2 years 10 months)

Coordinated client relationships across 30 to 40 concurrent commercial construction projects averaging $10M each. Improved operational efficiency 15% by reworking internal workflows and reporting to catch schedule and quality risks early.

Client Relations Project Management Commercial Construction Workflow Optimization Reporting