Raul AM
@raulam
I build reliable IT operations, automation, KPI reporting, and AI-enabled support workflows.
CanadaWhat I'm looking for
At IMAX, I run day-to-day operations and reliability for business-critical platforms supporting a global workforce, serving as the final L3 escalation point and building PowerShell, Python, and Power Automate solutions for deployment, patching, provisioning, and compliance reporting. I also maintain dashboards for platform health, patch compliance, and license utilization, helping leadership plan budgets and reduce unused software spend.
Across Omnigo Software, iView Systems, IT Weapons, and Abelsoft, I've connected clients, engineering, vendors, and frontline teams through implementations, incident response, root-cause fixes, technical training, and clear documentation. I also founded and engineered VigilPost, a multi-tenant security operations SaaS platform built end to end through AI-assisted development workflows.
Experience
Work history, roles, and key accomplishments
Founder & Engineer
VigilPost
Jan 2025 - Present (1 year 7 months)
Designed and built a multi-tenant, PSISA-compliant security operations SaaS platform covering guard tour management, incident reporting, dispatch, and visitor management. Produced full system specification and implemented it end to end.
Senior IT Operations Analyst
IMAX Corporation
Nov 2018 - Present (7 years 9 months)
Owns day-to-day operations, configuration, and reliability of business-critical platforms supporting a global workforce. Serves as final L3 escalation point, builds automation, and maintains operational dashboards and reporting.
Project Manager & Sales Engineer
Omnigo Software
Nov 2015 - Jul 2018 (2 years 8 months)
Owned client onboarding and implementation for new accounts, translating business requirements into platform configuration and deployment plans. Acted as technical bridge between clients, engineering, and sales, and delivered technical training.
Technical Services Analyst
iView Systems
Feb 2015 - Nov 2015 (9 months)
Delivered Tier-2 support for escalated client issues, diagnosing complex faults across application, integration, and infrastructure layers. Managed internal IT operations and executed project deployments.
Service Desk Analyst
IT Weapons
Dec 2013 - Aug 2014 (8 months)
Monitored managed client environments 24/7, proactively identifying and addressing issues. Performed root cause analysis and implemented permanent fixes, and coordinated escalations with vendors.
Software Analyst
Abelsoft
Sep 2012 - Jan 2013 (4 months)
Provided multi-channel technical support and owned customer issues end to end. Led software testing efforts and authored user manuals and test plans.
Education
Degrees, certifications, and relevant coursework
Sheridan College
Computer Systems Technology, Computer Systems Analysis / Computer Systems Technology
2010 - 2013
Completed a Computer Systems Analysis / Computer Systems Technology program at Sheridan College from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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