Apoorv Singh
@apoorvsingh
Technology Operations & Infrastructure Analyst specializing in 24×7 incident response and resilient IAM.
CanadaWhat I'm looking for
I’m a Technology Operations and Infrastructure professional with 6+ years supporting mission-critical enterprise systems in high-SLA, 24×7 environments. I focus on monitoring, troubleshooting, and stabilizing large-scale platforms, with strong expertise in incident management, production support, identity & access management, and operational governance.
In my roles at TELUS and Citibank, I maintained uninterrupted high-volume transaction processing for clients like Visa, Mastercard, Uber, and Booking.com, and supported disaster recovery failover during a Singapore data center outage. I’ve also restored critical access during peak demand by investigating entitlement inconsistencies, sustained operations during the 2021 Chennai floods, and improved IAM validation through workflow automation that reduced manual tickets and operational risk.
Experience
Work history, roles, and key accomplishments
Diagnose and resolve software and connectivity issues in a high-volume service environment using structured triage, escalation, and documentation. Identify recurring issues and improve service consistency by updating troubleshooting guides and internal knowledge.
Monitored and supported 24×7 mission-critical enterprise systems, achieving ~2-minute incident response time and 6-minute average recovery time for high-priority production issues. Coordinated geographically separated failover operations and scheduled maintenance change deployments to ensure uninterrupted transaction processing and zero SLA breaches.
Led and supervised an IAM operations sub-team of 6, managing entitlement revocation and access risk remediation across 200+ enterprise applications under strict SLA commitments. Automated IAM validation workflows to remove 45 manual tickets per day and strengthened access governance through entitlement reviews and IT General Controls (ITGC) compliant execution.
Supported IAM operations for daily access requests across 250+ enterprise applications, handling user provisioning, entitlement changes, and access revocation while maintaining SLA compliance. Coordinated IAM migrations for 18 applications to enable production cutover and managed joiner-mover-leaver lifecycle access for platforms including Workday and Oracle.
Education
Degrees, certifications, and relevant coursework
Vancouver Island University
Professional Certificate, IT Service Management
2024 - 2025
Completed an IT Service Management (ITSM) Professional Certificate program at Vancouver Island University.
Sushant University
Bachelor of Commerce (Honours), Commerce
2015 - 2018
Earned a Bachelor of Commerce (Honours) degree from Sushant University.
Atlassian
Professional Certificate, IT Service Management
Completed an Atlassian IT Service Management professional certificate.
ServiceNow
Professional Certification, IT Leadership
Completed the ServiceNow IT Leadership professional certification.
Microsoft and LinkedIn
Career Essentials, Generative AI
Completed the Career Essentials in Generative AI learning program.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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