At TEKsystems / Michelin Canada, I support 1,500+ users and coordinate technology initiatives across four locations. I use ServiceNow reports and ticket trends to guide corrective actions, and turn root-cause investigations into process improvements and documentation.
I also built SuperR, an AI-assisted troubleshooting and escalation system that reduced troubleshooting actions by approximately 78% versus its deterministic baseline in development testing. I developed OpsPilot to connect AI-assisted incident workflows with ServiceNow, and created Meal Mastery, a released React Native/TypeScript app.
