At Priceline Partner Solutions, I provide remote technical support to 1,500+ global users and manage service desk incidents, escalations, and ticket assignments through Atlassian Jira.
I support local site operations and leadership teams, coordinate daily team meetings, and provision user access through Active Directory and OKTA. I also deploy Apple and Windows systems using JAMF and Microsoft Intune.
At Priceline Partner Solutions, I develop process documentation and troubleshooting guides, support onboarding and offboarding, and use AI-assisted tools to help resolve technical issues. I also provide support for Zoom Rooms and video conferencing.
Previously, as an IT Specialist at Think Shift, I supported Apple and Windows devices, maintained servers, and managed user accounts and permissions. I also supported Microsoft 365, Azure, DNS, and client-facing technology demonstrations.
