At Openbet, I run North American IT Service Support and keep regional support aligned with corporate SLAs. I’m also the final escalation point for complex L2/L3 infrastructure issues and the on-site technical support resource for executive stakeholders.
I administer JAMF Pro, Tanium, Okta, Slack, and Beyond Trust across regional systems. My work includes identity governance, automated user provisioning, secure endpoint compliance, and least-privilege access.
At Boehringer-Ingelheim, I led a 1,300-laptop hardware refresh and a Windows 7-to-10 migration. The project included hiring, training, and managing three summer co-op students and a team of contractors.
My earlier experience includes desktop support and IT infrastructure projects at Boehringer-Ingelheim, enterprise backup support at Bombardier Aerospace / IBM, and system administration at Alka Services Inc. I’m pursuing a Certificate in Cybersecurity and Analysis at Polytechnique de Montréal.
