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Rati Nnoi

@ratinnoi

Motivated student seeking Remote Customer Care Associate roles in EMEA with strong English communication.

Botswana
Message

What I'm looking for

I’m seeking a Remote Customer Care Associate role in EMEA where I can use my strong English communication, calm conflict resolution, and digital support readiness to deliver excellent customer service in a fast-paced environment.

I’m an adaptable and highly motivated student with a strong background in fast-paced retail environments and community volunteering. I handle high-pressure situations with a calm, professional demeanor, resolving customer inquiries efficiently.

In my customer service volunteer work, I manage 50+ face-to-face customer interactions daily, delivering immediate assistance and product information. I also lead conflict resolution—handling pricing disputes and product returns—while maintaining a positive brand image.

To keep operations running smoothly, I support inventory management and point-of-sale transactions with 100% accuracy during peak shopping hours. I balance multitasking across stock organization and active customer floor support to ensure a seamless shopping experience.

I’m fluent in English and Setswana (written & verbal) and prepared for remote work with proficiency in Microsoft Office, Zoom, and fast digital communication. I’m seeking a Remote Customer Care Associate position in the EMEA region to leverage my communication skills and commitment to excellence in a digital support environment.

Experience

Work history, roles, and key accomplishments

LD
Current

Customer Service Volunteer

Local General Dealer

Jan 2023 - Present (3 years 4 months)

Handled 50+ face-to-face customer interactions daily, providing product information and efficient support in a fast-paced retail environment. Resolved pricing disputes and product returns, maintained 100% accuracy in point-of-sale and inventory tasks, and balanced customer service with stock organization.

Education

Degrees, certifications, and relevant coursework

BC

Botswana Accountancy College

General Senior Certificate, Accounting and Finance

Studying Accounting and Finance toward a General Senior Certificate at Botswana Accountancy College, with expected graduation in 2027.

Tech stack

Software and tools used professionally

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