Open to opportunities

Botho Bua

@bothobua1

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Dedicated customer service professional with strong communication skills.

Botswana

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused professional with over three years of experience in customer support and one and a half years as a Customer Service Representative. My journey has equipped me with strong communication skills and a problem-solving mindset, allowing me to deliver exceptional service consistently.

In my previous roles, I have successfully managed live chat support, resolving inquiries related to products, accounts, and technical issues while maintaining a 90% customer satisfaction rating. I pride myself on my ability to multitask and manage time effectively, ensuring that every customer interaction is handled with care and professionalism.

My commitment to accountability and willingness to seek help when needed have been key to my success. I am passionate about helping customers succeed and am always looking for ways to improve my skills and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Smile

Jul 2023 - Dec 2024 (1 year 5 months)

Handled multiple chats simultaneously while maintaining quality service. Documented interactions accurately for team collaboration and issue tracking.

Customer Service Communication CRM Software Empathy

Live Chat Representative

Chat Ninja

Feb 2022 - May 2023 (1 year 3 months)

Delivered prompt and professional support to customers via live chat platform. Resolved inquiries related to products, accounts, and technical issues, maintaining a 90% customer satisfaction rating.

Live Chat Customer Support Problem Solving Multitasking Zendesk HubSpot

Education

Degrees, certifications, and relevant coursework

Botho University

Degree in Network Security and Computer Forensics, Network Security and Computer Forensics

Studied Network Security and Computer Forensics at Botho University. Gained knowledge and skills in securing computer networks and investigating digital crimes.