Gape Ndlovu

GN

Looking for a job

Gape Ndlovu

@gapendlovu

I am a customer service professional with over 3 years experience dealing with high-volume customer issues across phone, chat, and email channels.

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across digital channels, work effectively with remote teams and time zones, and contribute to strong QA, KPI, and first-contact-resolution results.

I'm currently supporting a North American and Canadian e-commerce marketplace at CCI Global, handling 70+ customer interactions daily across phone, email, and live chat.

I've maintained 100% QA performance, First Contact Resolution, Liability Risk Management, and Compensation Procedures while resolving delivery issues, refunds, replacements, account inquiries, and troubleshooting needs.

My background also includes customer service and dispatch coordination at a Car Rental, confidential communication support at RS Investment, and telesales and client scheduling at a tech company

Experience

Work history, roles, and key accomplishments

CG

Current

Call Centre Specialist

Current

CCI Global

Oct 2024 - Present (1 year 11 months)

Maintained 100% QA performance and First Contact Resolution while handling 70+ customer interactions daily. Resolved delivery issues, refunds, and replacements via email, live chat, and phone.

Customer Support CRM Salesforce Zendesk De escalation Conflict Resolution Time Management Multitasking

TR

Customer Service & Dispatch Coordinator

Tswana Car Rental

Jan 2024 - Sep 2024 (8 months)

Managed bookings via phone and social media, coordinated dispatch logistics, and handled customer documentation.

Customer Service Dispatch Coordination Booking Management Documentation

RI

Admin & Messenger

RS Investment

Sep 2022 - Feb 2023 (5 months)

Managed confidential document delivery and provided communication support.

Document Management Communication Supports

AT

Marketing Assistant

Axis Tech

Jun 2022 - Aug 2022 (2 months)

Conducted cold calling tele sales and scheduled client consultations and presentations.

Cold Calling Telesales Client Scheduling Presentation Skills

Education

Degrees, certifications, and relevant coursework

EL

European Business University of Luxemburg

Certificate, Business Management

2023 - 2023

Completed a Certificate in Business Management, covering foundational business principles.

AB

AFDA Botswana

Bachelor of Arts, Motion Picture Medium

2015 - 2019

Pursued a BA in Motion Picture Medium, gaining knowledge in film and media production.

LL

LinkedIn Learning

Professional Development, Communication

Completed professional development courses in Communication Foundations and Business Etiquette.

UL

University of Leeds

Professional Development, Interpersonal Communication

Completed a course in Interpersonal Communication.

GG

Google Digital Garage

Professional Development, Digital Marketing

Completed a course in Digital Marketing.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

Google Workspace

Availability

Looking for a job

Location

Botswana

Authorized to work in

Salary expectations

60k+ USD

Job categories

Customer Support Specialist Customer Service Dispatch Coordinator Marketing Assistant

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