Reotshephile Munyadzwe
@reotshephilemunyadzw
Detail-oriented customer service professional specializing in contact center support and CRM accuracy, ready to deliver exceptional client satisfaction.
BotswanaWhat I'm looking for
I’m a detail-oriented International Business graduate with a Long-term Insurance COP certificate and hands-on experience as a Contact Centre Agent. At Betway Botswana, I master the company’s CRM system, handle high calls with accuracy and efficiency, and respond to customer emails, chats, and social media while practicing empathy to increase satisfaction.
I also bring commercial and support experience from sales roles, using the Quick Books system for quotations and invoices, preparing weekly and monthly sales reports, and supporting tender documents. Earlier, I gained HR experience as an Intern Human Resource Officer—facilitating payroll, handling settlements and severance benefits, and applying knowledge in labour laws—driving my approach of continuous learning and positive contribution.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
Betway Botswana
Sep 2025 - Present (9 months)
Managed high-volume customer calls and handled emails, chats, and social media messages to resolve complaints and provide accurate, relevant information. Maintained up-to-date customer records in the company CRM and applied empathy to improve customer satisfaction.
Sales Assistant
Pep Store
Feb 2022 - Feb 2023 (1 year)
Delivered customer service through sales support while receiving, displaying, and organizing new stock. Maintained store conditions and visual merchandising standards and worked to minimize stock loss.
Sales Representative
Nira Holdings (Pty) Ltd
Jul 2021 - Dec 2021 (5 months)
Provided product knowledge and customer service while communicating with customers and suppliers. Prepared tender documents, produced weekly and monthly sales reports, and used QuickBooks to generate quotations and invoices.
Human Resource Intern
Acute Engineering (Pty) Ltd
Jan 2020 - Jul 2020 (6 months)
Supported HR operations by assisting with payroll and preparing settlements and severance benefits. Helped manage employee grievance and disputes, maintained HR records (including leave days), and supported general administrative duties.
Education
Degrees, certifications, and relevant coursework
Limkokwing University
Bachelor of Business, International Business
2017 - 2021
Completed a Bachelor of Business degree in International Business from 2017 to 2021.
Masunga Senior Secondary School
Botswana General Certificate of Secondary Education (BGCSE), General Secondary Education
2014 - 2015
Completed BGCSE studies from 2014 to 2015.
Insurance Academy Botswana
Certificate of Proficiency in Long-term Insurance, Long-term Insurance
2025 -
Completed a Certificate of Proficiency in Long-term Insurance in 2025.
Availability
Location
BotswanaAuthorized to work in
Job categories
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