Rashidat Rufai

Updated and entered patient information, medical histories, and treatment plans into internal systems, ensuring a 98% accuracy rate. Organized and maintained both electronic and paper records, ensuring compliance with company guidelines and data security protocols.

Optimized executive email and calendar management, prioritizing over 150+ emails weekly and reducing inbox clutter by 60%. Coordinated and scheduled 20+ high-profile meetings monthly, ensuring seamless stakeholder communication.

Responded to 80–100+ customer inquiries daily, ensuring efficient resolution of service requests and complaints across multiple communication channels. Collaborated cross-functionally with internal teams to escalate and resolve complex customer issues within SLA timelines.

Developed and executed a strategic content calendar, boosting social media engagement by 50%. Created compelling product visuals and copy, increasing online sales by 35%.

Streamlined administrative workflows, reducing paperwork by 40% through digital documentation. Maintained accurate records of student enrollment, attendance, and staff documentation, ensuring compliance with school policies.

Managed data entry, reports, and customer documentation, reducing administrative errors by 30%. Assisted over 500+ clients annually, providing support via email, phone, and in-person interactions.

Developed and executed a strategic content calendar, boosting social media engagement by 50%. Created visually engaging promotional materials, resulting increase in audience interaction.

Managed inbound lead intake, including phone calls, emails, and form submissions, qualifying leads and scheduling appointments during business hours. Updated and maintained CRM records, ensuring accurate tracking of lead sources, notes, and appointment statuses.

Assisted students with account inquiries and platform navigation, improving user experience. Provided timely responses to troubleshooting queries, maintaining a 98% resolution rate.

Studied Computer Science at the National Open University of Nigeria. The program spanned from January 2020 to February 2025, providing a comprehensive education in the field.

Completed a Diploma in Computer Science at Kogi State University. The program ran from July 2012 to September 2014, focusing on foundational computer science principles.