Open to opportunities

Rasheedat Farouq

@rasheedatfarouq

Message

I resolve taxpayer inquiries through efficient phone, email, live chat, and ticketing support.

United States

Message

What I'm looking for

I'm looking for a remote customer support role where I can use live chat, email, ticketing, and CRM tools to resolve customer issues, improve service efficiency, and deliver clear written communication.

I've supported taxpayers at Kwara State Internal Revenue Service, resolving more than 25 inquiries daily through phone, email, in-person, and ticketing channels.

I digitized 500+ taxpayer records with 98% accuracy, reducing processing time by 25%. I also de-escalate tax-assessment conflicts through active listening and policy knowledge while maintaining a 95% satisfaction rate.

My support toolkit includes Zendesk, Salesforce, Freshdesk, and HubSpot, alongside live chat, email, and omnichannel customer service. I bring strong written communication and a typing speed of 55+ WPM.

Earlier, at Lubcon NG Ltd, I assisted with market-research reports and product-distribution tracking. My training includes customer relationship management, business writing, organizational performance, problem solving, and task organization.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Kwara State Internal Revenue Service

Jan 2019 - Dec 2025 (6 years 11 months)

Digitized 500+ taxpayer records with 98% accuracy, reducing processing time by 25%. Resolved 25+ taxpayer inquiries daily via phone, email, and in-person, maintaining a 95% satisfaction rate and de-escalating conflicts regarding tax assessments.