Raphaëlle Bray

I'm completing a Master's in International Business at KEDGE Business School, focused on international trade and relations. My experience spans client relations, recruiting, community management, event coordination, and cross-cultural engagement.

At Yakeey in Casablanca, I developed a customer and advisor complaint-management framework, evaluated an AI-powered customer qualification system through phone-interaction analysis, and created brand-aligned visual communications. At Papernest in Barcelona, I supported B2B partners across chat, email, and calls, recruited interns, and led a data analysis project to identify client churn causes.

I've also managed corporate accounts at The Social Hub, supported banking clients at Société Générale, created social content for HDX Production, and advised jewelry clients at Printemps Haussmann. I bring French and advanced English communication skills, creativity, and an international perspective shaped by study experiences in San Francisco and London.