Open to opportunities

George Niyingabira

@georgeniyingabira

Message

Customer Operations professional with bilingual accuracy, pattern spotting, and structured documentation skills.

France

Message

What I'm looking for

I’m looking for a role where I can apply guideline-driven review to support accuracy at scale—spot patterns, improve documentation/knowledge bases, and use strong bilingual writing skills to help elevate language quality in customer-facing and AI-related workflows.

I’m a customer operations professional with 4+ years of experience in customer operations, structured documentation, and cross-cultural communication. I maintained an 85% CSAT score over 2 years and earned a CSAT Champion Award by consistently applying support guidelines across onboarding, KYC, and payments cases.

I also identify patterns and support root-cause thinking: I analysed 500+ flagged verification cases in Nigeria to surface a recurring issue that contributed to restoring account access. Alongside this, I research, write, and refine clear documentation for knowledge-base updates and product decisions, and I’m motivated by a genuine curiosity about how language quality shapes AI systems.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Great Path Hub

Apr 2022 - Present (4 years 3 months)

Guided 100+ students through scholarship application processes using detailed eligibility and formatting requirements. Supported applicants through to outcomes with 15+ secured university placements by maintaining accuracy to the stated guidelines.

Scholarship Application Guidance Student Advising Program Coordination

Humanitarian Project Consultant

Sciences Po — Save the Children

Jan 2026 - Apr 2026 (3 months)

Researched, drafted, and structured a €1,252,991 WASH intervention proposal for conflict-affected Eastern DRC. Reviewed and presented the proposal to representatives of European Civil Protection and Humanitarian Aid Operations (ECHO).

Research Proposal Writing Structured documentation WASH Intervention Planning Report Writing

Customer Operations Representative

Chipper Cash

Sep 2023 - Aug 2025 (1 year 11 months)

Maintained an 85% CSAT score over two years by applying customer support guidelines across onboarding, KYC, and payments cases. Identified a recurring pattern across 500+ flagged verification cases and documented accurate case details to support knowledge-base updates and product decisions.

Customer Support CSAT Guideline Driven Review Onboarding KYC Payments Case Analysis Documentation Knowledge Base Process Improvement

Communications Intern

Prikkle Academy Rwanda

Jun 2022 - Oct 2022 (4 months)

Wrote and edited brand communication and social media content to improve clarity, tone, and accuracy. Used engagement analytics to refine messaging and identify content pain points.

Copywriting Editing Brand Communications Social Media Content

Logistics Coordinator

Mahama English Club

Mar 2018 - Sep 2020 (2 years 6 months)

Catalogued and organized English-language learning materials for the club at a refugee camp. Implemented a simple tracking system to improve resource allocation within the education programme.

Logistics Coordination Tracking Systems Volunteer Operations