Francis Ndung'u

I am a results-driven professional with a strong track record in project management and delivering high-quality outcomes through effective leadership and team motivation. My experience as a Customer Service Agent at CCI Kenya has honed my skills in managing customer interactions and ensuring timely responses to inquiries. I take pride in my ability to support customer satisfaction by addressing escalated complaints with diplomacy and acknowledgment.

Throughout my career, I have developed a passion for collaborating with clients to identify their needs and provide exceptional service. I believe in leaving everything I join better than I found it, which drives my commitment to sustainable development and facilitating humanitarian initiatives in society. My educational background in Criminology, Criminal Justice, and Public Safety has equipped me with a unique perspective that I bring to my professional endeavors.