Raphael Barrios

With over three years of experience in technical support and five years in customer service, I pride myself on delivering concise and effective tech support. My patience and understanding of customer needs have been key to ensuring satisfaction in every interaction. I believe that a happy customer is the best advertisement for any business.

Currently, I serve as a Tier 2 Technician at Legend Networking & TeleCom, where I specialize in network troubleshooting and ticket escalations. My expertise includes diagnosing and resolving complex hardware issues, managing ticketing systems like Zen desk and Connectwise, and providing software troubleshooting for Microsoft applications. I am committed to continuous improvement and always seek to enhance my skills and knowledge in the IT field.

Previously, I worked as a Senior Operations Associate at Gopuff, where I focused on customer communication and satisfaction. I also have experience as a Forklift Operator, which taught me the importance of efficiency and organization in a fast-paced environment. I am eager to bring my diverse skill set to a new role where I can continue to grow and contribute to team success.