Open to opportunities

Anthony Bryant

@anthonybryant1

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Dedicated IT Support Specialist with 15+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated IT Support Specialist with over 15 years of experience in customer service, help desk, and technical support environments. My journey in IT has equipped me with the skills to resolve complex hardware, software, and network issues while maintaining a strong focus on user experience. I am CompTIA A+ certified and have a proven track record of improving team workflows and enhancing customer satisfaction.

Throughout my career, I have worked with various organizations, including Amazon, where I currently serve as a Process Guide in IT/Logistics Support. In this role, I direct nightly tasks, evaluate inventory, and lead retraining initiatives to ensure compliance. My previous experience as a Technical Support Advisor at First Advantage allowed me to resolve client issues with a 95% satisfaction rate, while my time at Kelly Connect as a Tier 2 Mac Support Advisor enabled me to deliver advanced support, resolving 98% of issues on the first contact.

Experience

Work history, roles, and key accomplishments

Current

Process Guide (IT/Logistics Support)

Current

Amazon, Inc.

Feb 2023 - Present (2 years 5 months)

Directed nightly tasks and evaluated damaged/non-sellable inventory. Led retraining initiatives for inbound stow teams to ensure process compliance. Worked with site leadership to enhance waste handling and safety procedures.

Inventory Management Logistics Support Process Improvement Team Leadership Safety Procedures

Technical Support Advisor

First Advantage

Mar 2022 - Feb 2023 (11 months)

Resolved client issues across software/hardware platforms with a 95% satisfaction rate. Partnered with development teams to identify and address recurring issues. Streamlined incident management using Jira, improving resolution speed by 25%.

Technical Support Jira Incident Management

Tier 2 Mac Support Advisor

Kelly Connect

Feb 2017 - Feb 2022 (5 years)

Delivered advanced support to Mac users, resolving 98% of issues on first contact. Authored internal support documentation that cut ticket volume by 30%. Mentored Tier 1 staff, raising their resolution capabilities by 25%.

Technical Documentation Mentoring Customer Service

Education

Degrees, certifications, and relevant coursework

Urban Christian Academy

High School Diploma, General Studies

Grade: 4.0

Completed high school education with a strong academic record, achieving a perfect GPA. Developed foundational knowledge and skills across various subjects.