Open to opportunities

Trellyon Elliott

@trellyonelliott

Message

Information professional transitioning into technology-focused technical support and network operations.

United States

Message

What I'm looking for

I seek a hands-on technical role in a supportive team that values customer-focused troubleshooting, opportunities to grow IT and network skills, and clear paths for professional development.

I am an information professional and military veteran transitioning into technology, blending hands-on IT training with extensive customer-service experience.

My background includes roles in customer service, inventory management, building maintenance, and administrative support, and I completed technical school in Computer and Security at MyComputerCareer.com.

I was trained as an IT Assistant in the United States Navy and have practical familiarity with troubleshooting, desktop and technical support, network fundamentals (TCP/IP, WAN/LAN), Active Directory, and common security concepts.

I bring a strong customer-focus, proven performance in call-center and retail environments, and a dedication to learning and applying technical solutions to reduce downtime and improve operations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Safelite

Jul 2023 - Sep 2024 (1 year 2 months)

Handled customer scheduling and issue resolution for service appointments, improving customer satisfaction and appointment accuracy. Resolved inquiries promptly while meeting performance standards.

Customer Support Scheduling Call Center Troubleshooting Communication ServiceNow CRM Microsoft Office

Inventory Specialist

Chewy

Dec 2020 - Nov 2021 (11 months)

Managed inventory and warehouse organization to maintain stock accuracy and operational efficiency. Conducted counts and organized storage to support fulfillment operations.

Inventory Management Warehouse operations Stock Control Data Analysis Attention To Detail Microsoft Office Logistics Organization

Building Coordinator

The Way International

Sep 2003 - Aug 2019 (15 years 11 months)

Maintained building facilities, performed floor and carpet care, and managed lobby and resident-room upkeep to ensure clean, safe environments. Coordinated maintenance tasks and supplies.

Facility Maintenance Custodial Services Floor Care Operations Management Scheduling Inventory Safety Compliance Communication

Administrative Assistant

United States Navy

Mar 1999 - Sep 2003 (4 years 6 months)

Served in administrative and IT support roles during active duty, supporting Operation Iraqi Freedom and performing IT assistant duties. Managed administrative tasks and technical support functions.