Dylan Coates
@dylancoates
Remote network support specialist skilled in customer-facing technical troubleshooting.
United StatesWhat I'm looking for
I am a remote network support specialist with hands-on experience troubleshooting residential, business, and enterprise accounts, including high-value commercial clients. I communicate professionally via phone and chat, configure and repair network equipment using diverse software tools, and collaborate directly with field technicians to resolve complex service issues.
I have trained new hires on systems, troubleshooting processes, and customer communication standards, and bring a strong customer-service orientation from retail and warehouse roles. I stay organized working remotely and combine technical aptitude with a friendly, team-focused attitude to deliver reliable support.
Experience
Work history, roles, and key accomplishments
Network Support Specialist
Point Broadband
Sep 2023 - Aug 2025 (1 year 11 months)
Provided Tier 2 remote support for residential, business, and high-value commercial accounts, troubleshooting network issues, scheduling technicians, and resolving advanced service problems. Trained new hires and coordinated directly with field technicians to reduce escalations and improve resolution times.
Managed stocking and inventory tasks, assisted customers with product inquiries, and led shift responsibilities in absence of management to ensure daily operations were completed. Collaborated with team members to maintain store organization and customer satisfaction.
AMPerformed loading and unloading of trucks, sorted goods, and prepared vans for delivery, contributing to efficient warehouse throughput and on-time dispatches. Followed safety and operational procedures to meet productivity targets.
Sales Associate
Loft Outlet
Dec 2021 - Apr 2022 (4 months)
Organized store shelves and racks, conducted inventory counts, and assisted customers to drive sales and maintain store presentation standards. Supported team operations to ensure smooth daily workflows.
Education
Degrees, certifications, and relevant coursework
PFPenn Foster
High School Diploma, General Education
High School Diploma earned through Penn Foster in 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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