Open to opportunities

Ransford Aklaku

@ransfordaklaku

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Customer support officer with strong IT and networking skills.

Ghana

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in IT support and networking.

As a dedicated customer support officer at Yango Ghana, I excel in handling customer inquiries and resolving complaints with empathy and efficiency. My experience spans over two years in IT support, where I have developed a strong foundation in technical skills, including network monitoring and hardware configuration. I am passionate about ensuring customer satisfaction and improving processes through effective communication and teamwork.

Previously, I worked as an IT officer at Primrose Properties, where I was responsible for installing and configuring computer systems, monitoring networks, and providing technical support to staff. My proactive approach to troubleshooting and maintaining IT systems has allowed me to contribute significantly to operational efficiency. I also have experience in administrative roles, where I enhanced productivity through effective management of office supplies and documentation.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

Yango Ghana

Dec 2022 - Jun 2025 (2 years 6 months)

Handled customer inquiries, complaints, and feedback across phone, email, and chat with empathy, speed, and accuracy. Resolved customer complaints relating to rides, orders, payments, and cancellations quickly and effectively.

Customer Service Conflict Resolution Communication Data Entry Teamwork Problem Solving CRM Software

IT Officer

Primrose Properties

Jun 2020 - Dec 2022 (2 years 6 months)

Installed and configured computer hardware, operating systems, and applications, providing technical support to users. Monitored and maintained computer systems, routers, and networks, ensuring maximum security against IT intrusion.

IT Support Software Configuration Troubleshooting Network Security

Administrative Assistant

University of Ghana School of Biomedical and Allied Health S

Sep 2018 - Mar 2020 (1 year 6 months)

Maintained office supplies and equipment, managed files and databases, and assisted with basic bookkeeping tasks. Handled all administrative tasks, including reports, preparing letters, creating schedules, and writing correspondence.

Administrative Support Office Management Data Management Bookkeeping Report Writing Scheduling Communication

Education

Degrees, certifications, and relevant coursework

University for Development Studies

Bachelor of Science, Information Technology

Studied Information Technology, gaining expertise in networking, Microsoft Office suite, IT support, computer literacy, and network monitoring. Completed the program in November 2018.

Ghana Tech Lab

Certificate, Networking and Internet Security

Completed a course focused on Networking and Internet Security in February 2020. Gained knowledge in securing networks and understanding internet security protocols.