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@ransfordaklaku
Customer support officer with strong IT and networking skills.
GhanaAs a dedicated customer support officer at Yango Ghana, I excel in handling customer inquiries and resolving complaints with empathy and efficiency. My experience spans over two years in IT support, where I have developed a strong foundation in technical skills, including network monitoring and hardware configuration. I am passionate about ensuring customer satisfaction and improving processes through effective communication and teamwork.
Previously, I worked as an IT officer at Primrose Properties, where I was responsible for installing and configuring computer systems, monitoring networks, and providing technical support to staff. My proactive approach to troubleshooting and maintaining IT systems has allowed me to contribute significantly to operational efficiency. I also have experience in administrative roles, where I enhanced productivity through effective management of office supplies and documentation.
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Work history, roles, and key accomplishments
Yango Ghana
Dec 2022 - Jun 2025 (2 years 6 months)
Handled customer inquiries, complaints, and feedback across phone, email, and chat with empathy, speed, and accuracy. Resolved customer complaints relating to rides, orders, payments, and cancellations quickly and effectively.
Primrose Properties
Jun 2020 - Dec 2022 (2 years 6 months)
Installed and configured computer hardware, operating systems, and applications, providing technical support to users. Monitored and maintained computer systems, routers, and networks, ensuring maximum security against IT intrusion.
University of Ghana School of Biomedical and Allied Health S
Sep 2018 - Mar 2020 (1 year 6 months)
Maintained office supplies and equipment, managed files and databases, and assisted with basic bookkeeping tasks. Handled all administrative tasks, including reports, preparing letters, creating schedules, and writing correspondence.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
Studied Information Technology, gaining expertise in networking, Microsoft Office suite, IT support, computer literacy, and network monitoring. Completed the program in November 2018.
Certificate, Networking and Internet Security
Completed a course focused on Networking and Internet Security in February 2020. Gained knowledge in securing networks and understanding internet security protocols.
Certificate, Artificial Intelligence
Participated in an Artificial Intelligence program from June to August 2019. Developed foundational knowledge in AI concepts and applications.
Certificate, Digital Skills Training
Underwent Digital Skills Training in September 2017. Acquired essential digital competencies relevant for various professional tasks.
GhanaYou can contact Ransford and 90k+ other talented remote workers on Himalayas.
Message Ransford
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