I'm seeking a long-term remote role in Customer Success, Account Management, or consultative B2B SaaS sales with a mission-driven company. I thrive on building relationships, helping customers succeed, improving processes, and learning new technologies. As I relocate to Portugal, or Puerto Vallarta Mexico, I'm looking for a remote-first team where I can grow and make a lasting impact.
Looking for a job
Randy Jensen
@randyjensen
Customer Success & Account Management professional with 20+ years helping customers adopt technology, solve problems, and build lasting relationships.
United StatesWhat I'm looking for
Customer Success professional, seeking to relocate outside of the US, with extensive experience supporting users in fast-paced, SaaS-adjacent environments. I excel at helping customers understand digital tools, resolve issues with clarity and empathy, and adopt technology that improves their workflow. My background spans consultative sales, account management, customer support, and high-volume client engagement, giving me a strong foundation in retention, communication, and long-term relationship building.
In addition to my customer-facing career, I'm an active content creator, writer, and community builder with experience growing online audiences through YouTube, Substack, and social media. Creating educational and engaging content has strengthened my ability to communicate complex ideas in simple, approachable ways while fostering authentic connections with diverse audiences.
I bring a calm, human-centered approach to every interaction and leverage modern AI tools to work efficiently, improve workflows, and deliver better customer outcomes. I'm seeking a remote Customer Success, Account Management, or Customer Experience role where I can help users succeed, reduce friction, advocate for customers, and contribute to an exceptional product experience while continuing my transition into the SaaS industry.
Experience
Work history, roles, and key accomplishments
Current
Conduct high-volume customer consultations regarding financial hardship and debt resolution options. Maintain detailed Salesforce documentation while balancing compliance with customer experience.
BS
Current
Creator & Community Builder
Boyland Shorts and Stories
Jan 2025 - Present (1 year 6 months)
Built a YouTube community to 25,000+ subscribers through storytelling, engagement, and analytics-driven content. Manages a multi-platform presence across YouTube, Substack, Patreon, and the Amazon Influencer program.
DG
Current
Client Advisory Consultant
Dane Design Group
Jan 2000 - Present (26 years 6 months)
Provided advisory services for residential and boutique commercial projects. Achieved 95–98% satisfaction based on client outcomes.
SR
E Commerce Account Manager
Shine Retrofits
Jan 2019 - Jan 2026 (7 years)
Managed long-term commercial and residential accounts across multi-phase projects. Increased territory revenue by approximately 40% and reduced churn risk by resolving friction early during escalations.
Generated $250,000+ in booked revenue through consultative, relationship-driven sales. Guided customers through complex purchase decisions with education and personalized recommendations.
CL
Showroom & Trade Account Manager
C.A.I. Lighting
Jan 2016 - Jan 2019 (3 years)
Managed builder, designer, contractor, and retail accounts through full project lifecycles. Improved decision making and reduced friction through consultative coaching.
LY
Senior E Commerce Specialist
Lumens.com / YLighting
Jan 2011 - Jan 2016 (5 years)
Supported trade and residential customers through high-consideration e-commerce purchase journeys. Resolved escalations to reduce churn and convert frustrated customers into loyal repeat buyers.
Education
Degrees, certifications, and relevant coursework
Metropolitan State University of Denver
Bachelor’s Degree in Business Management, Business Management
Completed 2+ years of coursework toward a Bachelor’s degree in Business Management at Metropolitan State University of Denver.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
85k-110k USD
Social media
Job categories
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