I'm seeking a long-term remote role in Customer Success, Account Management, or consultative B2B SaaS sales with a mission-driven company. I thrive on building relationships, helping customers succeed, improving processes, and learning new technologies. As I relocate to Portugal, or Puerto Vallarta Mexico, I'm looking for a remote-first team where I can grow and make a lasting impact.
Looking for a job
Randy Jensen
@randyjensen
Customer Success pro helping users adopt tech, solve issues fast, and feel supported through calm, human-centered communication.
United StatesWhat I'm looking for
Customer Support & Customer Success professional with 20+ years helping people feel confident using technology, navigating complex decisions, and getting the outcomes they care about. I specialize in clear communication, calm troubleshooting, and guiding users through digital tools in a way that feels human, simple, and supportive.
My background blends SaaS-adjacent environments, high-volume support, consultative sales, account management, and long-term relationship building. I’m comfortable in fast-paced remote roles, and I bring a steady, empathetic presence to every interaction — especially when customers feel overwhelmed or stuck.
Outside of work, I’m a content creator and community builder with 25K+ YouTube subscribers and active audiences on Substack and social media. I love turning complex ideas into friendly, accessible content that helps people learn, feel seen, and stay engaged.
I’m seeking a remote Customer Success, Customer Support, or Account Management role with an international team. My goal is to relocate outside the U.S. while contributing to a product that values clarity, empathy, and exceptional user experience. I bring a human-centered approach, strong communication skills, and modern AI tools to help users succeed with less friction and more confidence.
Experience
Work history, roles, and key accomplishments
Current
Conduct high-volume customer consultations regarding financial hardship and debt resolution options. Maintain detailed Salesforce documentation while balancing compliance with customer experience.
BS
Current
Creator & Community Builder
Boyland Shorts and Stories
Jan 2025 - Present (1 year 7 months)
Built a YouTube community to 25,000+ subscribers through storytelling, engagement, and analytics-driven content. Manages a multi-platform presence across YouTube, Substack, Patreon, and the Amazon Influencer program.
DG
Current
Client Advisory Consultant
Dane Design Group
Jan 2000 - Present (26 years 7 months)
Provided advisory services for residential and boutique commercial projects. Achieved 95–98% satisfaction based on client outcomes.
SR
E Commerce Account Manager
Shine Retrofits
Jan 2019 - Jan 2026 (7 years)
Managed long-term commercial and residential accounts across multi-phase projects. Increased territory revenue by approximately 40% and reduced churn risk by resolving friction early during escalations.
Generated $250,000+ in booked revenue through consultative, relationship-driven sales. Guided customers through complex purchase decisions with education and personalized recommendations.
CL
Showroom & Trade Account Manager
C.A.I. Lighting
Jan 2016 - Jan 2019 (3 years)
Managed builder, designer, contractor, and retail accounts through full project lifecycles. Improved decision making and reduced friction through consultative coaching.
LY
Senior E Commerce Specialist
Lumens.com / YLighting
Jan 2011 - Jan 2016 (5 years)
Supported trade and residential customers through high-consideration e-commerce purchase journeys. Resolved escalations to reduce churn and convert frustrated customers into loyal repeat buyers.
Education
Degrees, certifications, and relevant coursework
Metropolitan State University of Denver
Bachelor’s Degree in Business Management, Business Management
Completed 2+ years of coursework toward a Bachelor’s degree in Business Management at Metropolitan State University of Denver.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Portugal
Mexico
ArgentinaSalary expectations
40k-110k USD
Social media
Job categories
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