Open to opportunities

Random Hub

@randomhub

Message

I resolve customer enquiries and complaints across phone, email, live chat, and insurance sales channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve enquiries, build client relationships, use ticketing tools, and grow my customer service, administrative, and AI-assisted workflow skills.

I've supported customers at Specialty Life Insurance, resolving enquiries, complaints, account questions, and service requests through phone, email, and live chat while maintaining accurate records and meeting service targets.

Previously, I built client relationships and guided insurance customers through quotes and enrollment at Insurance Supermarket International. I also bring front-desk, administrative, virtual assistance, Zendesk, Freshdesk, and AI workflow automation experience.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Specialty Life Insurance

Jan 2025 - Jan 2026 (1 year)

Delivered professional customer support via phone, email, and live chat, handling enquiries, resolving complaints, and maintaining accurate records. Investigated issues, escalated complex cases, and met service targets.

Customer Service Complaint Resolution Phone Support Email Support Live Chat Zendesk Freshdesk Ticket Management Customer Escalation Record keeping

Sales Representative

Insurance Supermarket International Inc.

Jan 2024 - Jan 2025 (1 year)

Identified and developed new business opportunities through outbound calls and referrals, conducted needs assessments, and explained insurance products. Guided customers through enrollment and maintained client records.

Sales Outbound Calling Needs Assessment Insurance products Quoting Documentation Objection Handling

Receptionist / Customer Service

Buon Integrated Services

Jan 2021 - Jan 2024 (3 years)

Served as first point of contact, handling enquiries, resolving complaints, and managing phone calls and correspondence. Scheduled appointments, maintained records, and trained new front-desk staff.

Customer Service Correspondence Appointment Scheduling Record keeping

Teacher, National Youth Service Corps

A-Z Addendum Private School

Jan 2020 - Jan 2021 (1 year)

Taught and mentored students in Computer Studies, Basic Technology, and Basic Science, adapting lessons to different learning paces. Planned educational seminars and organized excursions to ICT companies.

Teaching Mentor Lesson Planning Student Assessment