AJOKE OKUNOLA

AO

Open to opportunities

AJOKE OKUNOLA

@ajokeokunola

I resolve customer issues, strengthen client relationships, and streamline service operations.

What I'm looking for

I'm looking for a customer support, customer service, or administrative role where I can resolve client concerns, strengthen customer relationships, maintain accurate records, and contribute to efficient service delivery.

I’ve supported customers and clients across insurance, education, digital services, and research administration, resolving concerns and maintaining clear, reliable communication.

At Prudential Zenith Life Insurance, I guided customers through insurance products and benefits, processed onboarding and policy updates accurately, and built long-term relationships that supported retention and trust. I also supported business growth through proactive follow-ups and customer relationship management.

As Head of Department at Glorious Galaxy British School, I improved communication between teachers, parents, and management while streamlining documentation and resolving issues to support smooth academic operations.

My background also includes administrative coordination at the Institute of Agricultural Research and Training and post-sales support for CCTV, DSTV, and intercom products at I.F. Communication and Digital Service. I bring active listening, complaint handling, documentation, and a practical commitment to positive customer experiences.

Experience

Work history, roles, and key accomplishments

GS

Head of Department

Glorious Galaxy British School

Aug 2023 - Aug 2025 (2 years)

Improved communication efficiency between teachers, parents, and school management, ensuring timely resolution of concerns and stronger stakeholder relationships. Maintained high departmental performance standards through proactive issue resolution and continuous staff support.

Issue Resolution Documentation Conflict Resolution Administrative Support

PI

Financial Sales Executive / Customer Service Representative

Prudential Zenith Life Insurance

Jul 2021 - Aug 2023 (2 years 1 month)

Increased customer engagement and policy awareness by providing clear guidance on insurance products and benefits. Built and maintained long-term client relationships, contributing to customer retention and trust.

Customer Service Sales Customer Retention Documentation Compliance Problem Solving Customer Relationship Management

IT

Assistant to the Head of Program

Institute of Agricultural Research and Training

Sep 2020 - Feb 2021 (5 months)

Served as a key communication liaison, ensuring prompt responses to internal and external inquiries. Improved administrative efficiency by managing schedules, correspondence, and program records accurately.

Administrative Support Scheduling Correspondence Documentation Customer Service

IS

Sales Representative / Customer Service Officer

I.F. Communication and Digital Service

Jan 2016 - Dec 2017 (1 year 11 months)

Delivered exceptional customer support for CCTV, DSTV, and intercom system products, contributing to customer satisfaction and repeat business. Increased customer confidence in products by providing clear explanations of features, benefits, and service options.

Customer Service Sales Product Knowledge Issue Resolution Record keeping Inventory Management

Education

Degrees, certifications, and relevant coursework

LT

Ladoke Akintola University of Technology

Bachelor of Technology, Agricultural Economics

2013 - 2019

Pursued a Bachelor of Technology degree in Agricultural Economics, focusing on economic principles applied to agriculture.

Tech stack

Software and tools used professionally

F#

Assistant.to

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