Looking for a job

Micheal Anuoluwapo

@michealanuoluwapo

Message

I build client loyalty and smoother service experiences through sales and customer support.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or sales role where I can resolve client concerns, strengthen retention, improve service processes, and contribute to business growth.

I'm currently supporting Allstate Insurance Company clients, maintaining relationships, managing CRM interaction logs, communicating promotions, and partnering with quality and sales teams to improve customer experience.

I've also handled reception and customer service for clinics in Lagos, resolving concerns, scheduling appointments in Fresha, maintaining records, processing payments, and coordinating with cross-functional care teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Call Support Agent

Current

Allstate Insurance Company

Nov 2025 - Present (1 year)

Maintain strong relationships with existing clients, ensuring satisfaction and loyalty. Collaborate with quality and sales teams to improve customer experience strategies.

CRM Customer Relationship Management Communication Skills Customer Satisfaction Sales Support

Front Desk Receptionist

Ilasan Lekki

Feb 2023 - Aug 2025 (2 years 6 months)

Address clients concerns and complaints in a professional and efficient manner. Answer phone calls and provide information about services, and schedule appointments using CRM software.

CRM Fresha Customer Service Communication Skills Appointment Scheduling

Customer Service Rep

Ale Beaute Clinic

Dec 2020 - Nov 2022 (1 year 11 months)

Handled administrative tasks like maintaining client records and processing payments. Collaborated with cross-functional teams to ensure a smooth and positive client experience.

Administrative Support Payment Processing Client Records Cross Functional Collaboration Customer Service