Looking for a job

Grace Nkemjika Elechi

@gracenkemjikaelechi

Message

I build scalable customer support systems and CRM workflows for remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a full-time remote opportunity where I can build scalable support systems, improve CRM workflows, use data to reduce customer friction, and collaborate asynchronously with global cross-functional teams.

I've supported customers and insurance operations at North Star, managing high-volume application processing, documentation checks, CRM records, and customer outreach in a remote environment.

I architect Zendesk macros and automated workflows to improve response times and reduce handle time. I've also used Metabase to identify recurring platform issues, helping reduce unnecessary inbound support volume.

I've led CRM migrations to Intercom and Freshdesk with zero data loss and full team onboarding. Across health-tech, e-commerce, banking, and customer service roles, I bring proactive, async-first communication and a focus on retention, data quality, and reliable customer experiences.

Experience

Work history, roles, and key accomplishments

Current

North Star Qualifier

Current

North Star (Senior Benefits)

Oct 2022 - Present (3 years 11 months)

Reviewed and processed insurance applications with rigorous attention to accuracy, maintaining compliance with eligibility standards. Proactively communicated targeted sales promotions to existing customers, contributing to account growth and retention.

CRM Data Integrity Customer Retention Remote Collaboration

Customer Experience Expert

United Bank for Africa (UBA)

Jun 2022 - Sep 2022 (3 months)

Delivered compelling product and service pitches to prospective customers, consistently meeting and exceeding conversion targets. Handled inbound and outbound customer inquiries with clarity and empathy, resolving concerns efficiently across voice channels.

Telemarketing Customer Service CRM Data Management

Student Teacher

St Bernadette Nursery and Primary School

Sep 2017 - Feb 2021 (3 years 5 months)

Designed and delivered structured lesson plans for Social Studies, demonstrating strong written and verbal communication skills. Managed preparatory exam classes, applying empathy-driven communication to build student confidence.

Lesson Planning Social Communication Empathy Classroom Management

Customer Care Representative

Events Trail — Landmark Event Centre

Oct 2016 - Apr 2017 (6 months)

Collected and managed guest data at exhibition events, ensuring accuracy and security of attendee records. Supervised exhibitor access operations, managing access tags and coordinating smooth event flow for large-scale audiences.

Data Management Event Coordination Customer Service Access Control