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RAND DIEHL

@randdiehl

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Experienced IT specialist with expertise in Microsoft environments.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my IT expertise in a collaborative environment, focusing on innovative solutions and continuous improvement.

I am an IT specialist with extensive experience in managing end-to-end Microsoft environments, including Windows Server and Client ecosystems, Hyper-V virtualization, and Microsoft 365/Exchange administration. My proven track record in system implementation, security hardening, and operational troubleshooting has enabled me to effectively support various clients and enhance their IT infrastructure.

Throughout my career, I have worked in diverse roles, from providing remote and on-site IT support as a Support Engineer to programming commercial safety systems as a System Programmer. I have successfully managed IT operations for small to medium-sized businesses, ensuring stability and effectiveness in their technology solutions. My commitment to process improvement and client satisfaction drives my work ethic and professional ethos.

Experience

Work history, roles, and key accomplishments

Support Engineer

Schilling IT

Oct 2024 - May 2025 (7 months)

Provided remote and on-site IT support for SMB clients, managing tickets, documentation, and maintenance using MSP tools. Troubleshot hardware, software, VoIP, and network devices while executing onboarding and configurations for new workstations and network hardware.

IT Support MSP VoIP Ticketing Systems

System Programmer

Communication Company of South Bend

Aug 2021 - Aug 2024 (3 years)

Serviced and programmed commercial safety systems including fire alert systems, door access, and CCTV. Managed nurse call, education paging, and emergency alert systems.

Commercial Safety Systems

IT Consultant

Edge Information Technology

Jul 2019 - Apr 2021 (1 year 9 months)

Handled all aspects of IT for clients, including PC and printer deployment, domain management, and buildout. Managed infrastructure upgrades and replacements, working closely to align with client goals.

IT Consulting PC Deployments Domain Management Infrastructure Client Relations

Network Security Administrator

Springwise Facility Management

Mar 2019 - Jul 2019 (4 months)

Ensured the stability and effectiveness of the AV platform, email gateways, and monitoring systems. Successfully reduced the workload for a four-person technical team.

Network Security System Monitoring Workflow Optimization

Helpdesk Specialist

Peoplelink Group LLC

May 2016 - Mar 2019 (2 years 10 months)

Provided Tier 1-2 support and performed System Administration duties. Managed department purchasing and services.

System Administration Purchasing Tier 1 Support

Desktop Support Specialist

Golden Tech

Oct 2015 - Mar 2016 (5 months)

Provided Tier 1-2 support for desktops, laptops, and thin-client terminal server users across a roaming profile, multiple location infrastructure. Utilized industry-standard products and techniques, including Labtech, Connectwise, Screen Connect, and Sophos encryption.

ScreenConnect Desktop Support Thin Clients LabTech Screen Connect Sophos

Tester

Communications Test Design Inc (CTDI)

Jul 2014 - Oct 2015 (1 year 3 months)

Performed software diagnostic testing on Motorola, Cisco, and Pace AT&T service devices. Executed motherboard modifications and repairs according to device specifications.

Software Testing Diagnostic Testing Cisco Pace AT&T

Education

Degrees, certifications, and relevant coursework

ITT Technical Institute

AAS Network Systems Administration, Network Systems Administration

2013 - 2015

Completed an Associate of Applied Science degree focusing on Network Systems Administration. Gained expertise in managing network infrastructures and systems.