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JB
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James Berry

@jamesberry

Tier 3 IT support and systems administrator improving security compliance through automation.

United States
Message

What I'm looking for

I’m looking for a mission-driven enterprise role where I can lead Tier 3 support and security compliance, run vulnerability remediation and STIG-aligned patching, and use PowerShell automation to improve mitigation speed, stability, and customer experience.

I’m a dynamic information technology professional with 15+ years of combined experience supporting customers, managing clients, and administering systems in a Department of Defense enterprise environment. I adopt the FAST Focus-Analyze-Strategize-Act Framework to make decisive, mission-paced improvements with an analytical mindset and a growth mindset.

I lead advanced Tier 3 information technology support while strengthening security outcomes across controlled unclassified/classified environments. My core work includes Active Directory administration and Group Policy, endpoint management with Microsoft Endpoint Configuration Manager, Windows imaging and deployment, and automation using advanced PowerShell. I also handle networking and remote support administration (including VLANs, VPN concepts, and 802.1x authentication) to keep services stable and secure.

I’m recognized for reliability, adaptability, and aligning technical delivery with organizational security goals. I achieved a 98% improvement in mitigation efficiency through PowerShell ISE scripting for daily remediation, supervised and trained a team of 10 in risk mitigation and network vulnerability remediation, and successfully completed STIG compliance to achieve passing CCRI results. I’ve also earned multiple service awards and certificates, reflecting consistent excellence in execution and collaboration.

Experience

Work history, roles, and key accomplishments

NC

IT Support Specialist (Tier 3)

Network Enterprise Center

Sep 2018 - Mar 2025 (6 years 6 months)

Served as Tier 3 team lead for advanced enterprise IT support across controlled unclassified/classified environments, leading vulnerability management, scanning, compliance, and continuous patching for command cyber readiness inspections. Improved mitigation efficiency by 98% through PowerShell automation, led training for a team of 10, and achieved STIG compliance with a passing CCRI for the Ente

CR

IT Services Support Specialist

Cubic Global Defense & RiverTech

Oct 2015 - Sep 2018 (2 years 11 months)

Provided contractor desktop support and systems administration with elevated Tier 2/Instructional Tier 3 privileges for U.S. Army TRADOC/classroom labs, delivering local and remote IT support via Remedy ITSM. Led Windows 7–10 migrations and legacy upgrades, performing imaging, BIOS/STIG updates, IAVM patching, and McAfee remediation while troubleshooting enterprise applications, peripherals, and C

AI

IT Senior Analyst (Tier 3)

Army Enterprise Service Desk - Dell Inc.

Dec 2009 - Mar 2015 (5 years 3 months)

Provided DoD inbound/outbound call center support, delivering Tier 1/2 assistance for controlled unclassified/classified systems using Remedy ITSM. Troubleshot enterprise services and Windows XP/Vista/7 systems (OS install/repairs, printers, Ethernet/wireless), and served as Team Captain overseeing call metrics, queue management, escalations, and Level 2 mentoring/audits.

Education

Degrees, certifications, and relevant coursework

MC

Moore-Norman Technology Center

Associate of Applied Science, Information Technology/Computer Science

2008 - 2009

Earned an Associate of Applied Science in Information Technology/Computer Science from Moore-Norman Technology Center (2008–2009).

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