Open to opportunities

Randall Morrison

@randallmorrison

Message

Medical Records Specialist focused on accurate HIPAA documentation and patient-centered support.

United States

Message

What I'm looking for

I’m looking for a role where I can keep HIPAA-compliant medical records organized and accurate, while bringing my customer service, follow-up calling, and CRM experience to help patients and support high-performing teams.

I currently work as a Medical Records Specialist where I maintain and request medical records through fax and email, follow up with doctors’ offices and clinics, and accurately process records into patients’ files. I take pride in HIPAA-aware organization, fast turnaround, and attention to detail.

Before moving fully into records, I built a strong track record in client-facing roles, including a Debt Consultant position where I handled inbound/outbound calls, completed one-on-one demos, and met daily and monthly sales quotas. I used CRM tracking to maintain momentum, develop a sales funnel, and convert interested prospects into enrolled clients.

Earlier in my career, I consistently drove sales growth as a Sales Manager and Direct Sales Rep by orchestrating pipeline activity, following up with leads, maintaining detailed reporting, and closing sales end-to-end. I also supported forecasting, negotiations, and customer issue resolution to improve retention and client satisfaction.

My management background rounds out how I work with people and processes. As a Store Manager and Assistant Property Manager/Leasing Consultant, I led teams, managed schedules, handled audits, oversaw maintenance and budgets, and created systems for accurate record-keeping—skills I bring today to reliable documentation and dependable support.

Experience

Work history, roles, and key accomplishments

Current

Medical Records Specialist

Current

Giving Home Health Care

Feb 2024 - Present (2 years 3 months)

Maintain and request medical records by fax and email, and follow up with providers to ensure timely completion. Process records for accurate entry into patient files and coordinate related documentation.

HIPAA Email Communication Data Entry Administrative Work Customer Service

Debt Consultant

Freedom Debt Relief

Mar 2021 - Feb 2024 (2 years 11 months)

Handled inbound and outbound calls to enroll potential clients in debt relief options and delivered one-on-one demos. Tracked activity in a CRM, developed new business, maintained sales funnel performance, and met daily/monthly sales quotas.

Cold Calling Inbound Sales CRM Software Lead Generation Telemarketing Sales Quota Negotiation Customer Retention

Sales Manager

Vexus Fiber

Feb 2020 - Feb 2021 (1 year)

Orchestrated sales growth by following up with prospects and leads and initiating/closing sales. Maintained detailed reporting to support pipeline management and performance tracking.

Direct Sales Lead Follow Up Sales Reporting Pipeline Management Customer Relationship Management Forecasting Negotiation Outside Sales Customer Service

Direct Sales Rep

Suddenlink Communications

Nov 2015 - Feb 2020 (4 years 3 months)

Drove sales growth by following up with prospects and leads and maintaining detailed sales reporting. Initiated and closed customer sales while managing ongoing client inquiries.

Direct Sales Lead Generation Sales Reporting Negotiation Pipeline Management Customer Service

Store Manager

Dollar General

Mar 2013 - Mar 2015 (2 years)

Maintained and orchestrated store growth while managing 7–9 employees. Handled quarterly and annual audits, scheduled staff, and managed hiring and termination activities.

Team Leadership Store Operations Customer Service Organizational Skills Problem Solving

Assistant Property Manager

Alliance Residential

Oct 2010 - Feb 2013 (2 years 4 months)

Advertised vacancies, showed properties, and built relationships with prospective and current tenants. Coordinated maintenance by obtaining vendor bids and scheduling work, verified renter income, prepared lease agreements, collected rent, and maintained related records and databases.

Tenant Relations Property Maintenance Coordination Vendor Management Lease Agreements Rent Collection Customer Service Data Entry