At United Site Services, I supported a specialized team responsible for the Amazon account, coordinating service requests, equipment deliveries, and vendor orders. I tracked open requests and followed up on issues to help keep service moving.
As Sr. Specialist, Regional Support Services at United Site Services, I handled customer and contractor requests, researched service discrepancies, and maintained case documentation. I also worked with internal teams to improve workflows and reduce recurring problems.
At All Care Health Solutions — Home Health & Hospice, I directed medical records operations and reviewed documentation for HIPAA and Medicare compliance. I created Excel tracking systems for requests and deadlines, and improved documentation workflows.
Earlier at All Care Health Solutions — Home Health & Hospice, I managed daily office operations, supervised clerical staff, and trained and onboarded employees. I also developed a training manual and maintained confidential patient and business records.
