Open to opportunities

Leigha Gilbert

@leighagilbert

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Customer service and healthcare operations leader with strong administrative and conflict skills.

United States

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What I'm looking for

I’m pursuing a role where my hard work, dedication, and acts of service are valued—bringing management experience, customer service strengths, conflict resolution, and reliable administrative/document work.

I’m a people/relations-driven, mature professional who thrives in fast-paced, high-stress environments. With experience across health care, customer service, management, and administrative work, I bring a proven track record of resolving conflicts and meeting deadlines.

In administrative roles, I executed record filing systems to improve document organization, developed and updated spreadsheets/databases to track client spending habits, and generated reports and typed letters using Word, Excel, and Outlook. I monitored calendars, scheduled appointments/meetings/travel, maintained staff records for compliance, and coordinated day-to-day operational needs for two group homes.

As a Department Manager, I prepared management reports for sales and inventory trends, supported shrink minimization and safety awareness, and resolved customer complaints with a focus on repeat business. I’ve also handled accounts receivable/payable, hiring/training/termination, public relations calls/emails, and HIPPA-focused patient support—always approaching work with a service mindset and dependable follow-through.

Experience

Work history, roles, and key accomplishments

Administrative Assistant & PA

ARC of NC

Oct 2021 - Aug 2023 (1 year 10 months)

Built a record-filing system to improve document organization and managed staff/client documentation for NC State agency requirements. Managed calendars and travel, generated Word reports and typed letters, and supported accounts receivable workflows for two adult group homes using Excel and Outlook.

Document Management Excel Outlook Travel Coordination Accounts Receivable Record keeping

Admin Assistant & Lab

New Leaf

Mar 2021 - Oct 2021 (7 months)

Provided administrative and health-care support for addiction/overdose clients by scheduling counseling and supporting patient services. Maintained HIPAA-compliant records while coordinating drug-screen workflows, verifying prescriptions with pharmacies, updating vitals, and processing lab orders in the data system.

HIPAA compliance Appointment Scheduling Multi Line Phone Systems Lab Ordering Systems Data Entry

Department Manager

Walmart

Oct 2016 - Mar 2021 (4 years 5 months)

Directed retail department operations by reviewing sales and inventory trends, supporting shrink minimization, and maintaining safety priorities. Managed cash register transactions, executed price changes and merchandising resets, resolved customer complaints, and trained new associates on daily standards and processes.

retail management Cash Handling Customer Service Merchandising Standards Training Associate Conflict Resolution

HR Administrator

Doctor Concrete LLC

Jan 2014 - Apr 2016 (2 years 3 months)

Managed HR and administrative operations, including employee hiring, training, and termination, while maintaining records and supporting budget planning. Wrote job proposals/contracts, handled public relations communications, and managed accounts receivable/payable and scheduling for projects.

HR & Administration Employee Training Accounts Receivable Payable Budget Planning Public Relations

Administrative Assistant

John Deere Landscapes

Mar 2007 - Aug 2010 (3 years 5 months)

Handled accounts receivable and receptionist responsibilities, greeting visitors and maintaining a well-organized front area. Coordinated staff meetings and travel calendars and supported an office of 35 reps with outgoing mail processing for thousands of pieces weekly.

Accounts Receivable Receptionist Filing & Records client support

Data Entry Clerk

TRC Staffing

Jan 2000 - May 2004 (4 years 4 months)

Completed data entry and phone operations for multiple corporate clients, including creating and verifying clientele accounts and supporting accounts receivable. Processed insurance claim and student loan application approvals/denials and maintained accurate records in company databases.

Data Entry Phone Operator Accounts Receivable Insurance Claims Processing Document Scanning