Randa Doss
@randadoss
Refunds & Case Resolution Specialist at FOUNDEVER resolving Premier Inn guest refund cases and interpreting English-Arabic calls.
EgyptWhat I'm looking for
At FOUNDEVER, I investigate and resolve guest refund cases for Premier Inn. I review reservation details and supporting records, assess eligibility under applicable policies, and calculate refund amounts.
I coordinate with Guest Relations and Banking Queries teams to clarify complex cases, and use Opera, Planet Portal, Excel, email, and Microsoft Teams to track and resolve them.
As a freelance mechanical engineer, I work on HVAC, Fire Fighting & Plumbing design, product development, and engineering analysis for construction companies and specialized subcontractors. I use REVIT and AutoCAD 2D for modeling and collaborate with clients remotely.
At LanguageLineSolutions, I interpreted English and Arabic over the phone for medical, financial, and educational conversations. Earlier, on the AppleCare Account, I supported customers with Apple products and services, troubleshooting issues by phone, chat, and email.
Experience
Work history, roles, and key accomplishments
Refunds & Case Resolution Specialist
Foundever
May 2025 - Present (1 year 5 months)
Investigates and resolves guest refund cases for Premier Inn, assessing eligibility, calculating refund amounts, and coordinating with internal teams. Handles complex cases and communicates with UK banking teams.
Freelance Mechanical Engineer
Self Employed
Dec 2024 - Present (1 year 10 months)
Provides HVAC, fire fighting, and plumbing design, product development, and engineering analysis remotely. Uses REVIT, AutoCAD 2D, and Microsoft Office to deliver solutions for construction companies.
Medical and Financial English Arabic Interpreter
LanguageLine Solutions
Apr 2023 - Dec 2024 (1 year 8 months)
Provided real-time interpretation between English and Arabic for medical, banking, and educational settings via OPI and VRI platforms. Managed multiple calls and documented interactions.
Provided customer support for Apple products and services via phone, chat, and email. Troubleshot technical issues, educated customers, and met performance metrics.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor Degree, Mechanical Power and Machines
2000 - 2006
Grade: Fair
Bachelor Degree of Mechanical Power and Machines from the Faculty of Engineering - Mattaria, Helwan University, with an overall grade of Fair.
Saint Fatima El-Hegaz Secondary Schools
Secondary School, General
1997 - 2000
Secondary school education at Saint Fatima El-Hegaz Secondary Schools from 1997 to 2000.
Saint Fatima El-Hegaz Preparatory Schools
Preparatory School, General
1994 - 1997
Preparatory school education at Saint Fatima El-Hegaz Preparatory Schools from 1994 to 1997.
Saint Fatima El-Hegaz Primary Schools
Primary School, General
1989 - 1994
Primary school education at Saint Fatima El-Hegaz Primary Schools from 1989 to 1994.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
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