Sara Yousry
@sarayousry
Experienced interpreter with a strong background in customer service.
What I'm looking for
As a dedicated interpreter with extensive experience in customer service, I have honed my skills in facilitating communication across diverse settings. My journey began at Western Union, where I provided exceptional customer service, resolving complaints efficiently and ensuring customer satisfaction. This role laid the foundation for my commitment to helping others through effective communication.
Transitioning to Booking.com, I gathered valuable customer feedback that informed improvements in service delivery. My role as an interpreter at Language Line Solutions further expanded my expertise, allowing me to provide simultaneous translation services in high-stakes environments such as court hearings and medical settings. I pride myself on my ability to bridge language barriers, ensuring that all parties understand each other clearly.
Currently, I am continuing my work as an interpreter at Propio, where I focus on maintaining translation accuracy and confidentiality. My educational background from Cairo University complements my practical experience, equipping me with the skills necessary to excel in this field. I am passionate about using my language skills to make a positive impact in the lives of others.
Experience
Work history, roles, and key accomplishments
Interpreter
Propio
Jan 2024 - Present (1 year 6 months)
Interpreted conference calls and other workplace communications in real-time. Adhered to ethical codes protecting information confidentiality.
Interpreter
Globo
Jan 2023 - Present (2 years 6 months)
Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks. Compiled background information on content and context of translations for intended audience.
Interpreter
Language Line Solutions
Jan 2021 - Present (4 years 6 months)
Provided simultaneous translation services for conferences, meetings, seminars and interviews. Performed consecutive interpretation during court hearings and legal proceedings.
Customer Service Representative
Booking.com
Jan 2019 - Present (6 years 6 months)
Gathered customer feedback through surveys and used the data to improve customer service. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Western Union
Jan 2017 - Present (8 years 6 months)
Provided excellent customer service to resolve customer complaints in a timely manner. Answered customer inquiries and provided accurate information regarding products and services.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor, Unknown
Studied at Cairo University, completing a Bachelor's degree. Gained foundational knowledge and skills relevant to future career paths.
Availability
Location
Authorized to work in
Job categories
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