Abdullah Ahmed
@abdullahahmed4
Technical support advisor and English–Arabic interpreter with strong customer-focused problem solving.
EgyptWhat I'm looking for
I am a results-driven professional with extensive experience in multinational environments, specializing in technical support, customer service, telesales and consultancy. I have a proven track record in mentoring, resolution management and driving process improvements to increase customer satisfaction.
I provide real-time English–Arabic interpretation and written translation while maintaining confidentiality, and I am skilled with Microsoft Office, Siebel CRM and Oracle tools. I thrive in collaborative teams, apply analytical thinking to complex issues, and consistently align my work with organizational goals.
Experience
Work history, roles, and key accomplishments
VUTechnical Support Advisor
Vodafone UK
Apr 2025 - Present (6 months)
Provided HBB frontline technical support (Tech1 & Tech2), resolved customer issues and implemented process improvements to maintain high customer satisfaction.
English to Arabic Interpreter
Freelance
Jan 2024 - Jan 2025 (1 year)
Delivered real-time interpretation and written translation services between English and Arabic while maintaining confidentiality and accuracy.
Education
Degrees, certifications, and relevant coursework
IAEMS
Bachelor's Degree, Mass Communication
Bachelor's degree in Mass Communication focusing on media studies and communication principles.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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