Open to opportunities

Mohammed Ashraf

@mohammedashraf

Message

Experienced field service engineer with a focus on customer satisfaction.

Egypt

Message

What I'm looking for

I am looking for a role that values innovation and offers opportunities for professional growth.

I am an experienced professional with over 3 years in the workforce, specializing in installing and servicing machines. My proficiency in both independent and team settings has allowed me to deliver excellent customer service consistently. I leverage strong problem-solving skills, adaptability, and meticulous attention to detail to address customer needs and handle technical challenges throughout my career.

Currently, I work as a Field Service Engineer at Delta Trading and Commercial Agencies, where I designed preventive and corrective maintenance strategies that minimized downtime by over 30%. I have collaborated with prestigious organizations, including the Egyptian Armed Forces and various universities, to optimize machine performance and ensure operational capacity. Additionally, I am involved in training AI models, ensuring they meet project guidelines in both English and Arabic.

Experience

Work history, roles, and key accomplishments

Current

Field Service Engineer

Current

Delta Trading and Commercial Agencies

Jul 2021 - Present (3 years 11 months)

Responsible for designing maintenance strategies and responding to equipment failures, achieving over 30% reduction in downtime. Trained operators on machine operation and collaborated on installations of advanced systems for various clients.

Project Management Technical Training Customer Service Problem Solving Team Collaboration Technical Documentation

Current

AI Math and Arabic Language Expert Trainer

Current

Outlier AI

Oct 2023 - Present (1 year 8 months)

Trained AI models in mathematical reasoning, ensuring adherence to project guidelines in both English and Arabic. Promoted to review contributors' work based on established rubrics.

AI Training Project Guidelines Quality Assurance Remote Collaboration Problem Solving Technical Documentation

International Account Advisor

Vodafone UK

Sep 2020 - Jun 2021 (9 months)

Provided exceptional customer support, achieving over 85% satisfaction rate. Successfully reduced cancellation rates and contributed to customer growth, ranking among the top advisors.

Customer Support Communication Problem Solving Customer Retention Sales Growth Performance Metrics Remote Work Team Collaboration

Education

Degrees, certifications, and relevant coursework

Helwan University

Bachelor of Science, Mechanical Power Engineering

2013 - 2018

Grade: GOOD

Activities and societies: Led a team of 8 colleagues in research and technical writing efforts, documenting the evolution from a concept to designing and manufacturing. Secured project funding from the Academy of Scientific Research and Technology and represented the project at the prestigious exhibition Cairo Innovates 2018.

Graduated with an overall grade GOOD, achieving an EXCELLENT grade for the graduation project. Collaborated on a graduation project team that designed and constructed a Parabolic Trough Collector (PTC) model atop the mechanical power engineering building; including the 3D modeling, the manufacturing and machining of the PTCs themselves.