Open to opportunities

Rana bella

@ranabella

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Dynamic professional with expertise in e-commerce and quality assurance.

China

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes quality improvement.

I am a dynamic and results-driven professional with extensive experience in e-commerce, content moderation, and quality assurance. My proven ability to lead teams and optimize processes has significantly enhanced user experience across global markets. I possess strong analytical skills and a track record of successful project management and cross-functional collaboration.

Throughout my career, I have coordinated quality frameworks and developed comprehensive strategies that utilize scalable processes and tools to monitor performance against objectives. My experience includes managing quality assurance projects, conducting root cause analyses, and collaborating with operations teams to enhance quality performance. I am passionate about driving customer satisfaction and improving operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Global Quality Assurance Manager

Current

ByteDance

Oct 2023 - Present (1 year 8 months)

Led the implementation of a quality framework across regions, developed quality strategies, and addressed quality issues through root cause analysis. Managed training programs and collaborated with operations to enhance quality performance. Generated reports and ensured alignment with project goals.

Quality Assurance Project Management Root Cause Analysis Training Development Performance Monitoring Process Optimization Data Analysis Team Leadership

Content and User Perception Risk Analysis Manager

ByteDance

Jan 2023 - Oct 2023 (9 months)

Led content and user perception analysis, managed training for quality analysis, and improved moderation SOPs. Successfully launched new international markets and demonstrated leadership through coaching and collaboration.

Risk Management Quality Assurance Training SOP Development Team Leadership Communication

E-commerce Quality Assurance Program Manager

ByteDance

Oct 2023 - Oct 2023 (0 months)

Coordinated quality frameworks for customer service processes, improved operational excellence through BRDs and UATs, and managed QA-related projects. Worked with product teams to launch QA automation and drive improvements in customer service metrics.

Quality Assurance Project Management Customer Service Automation Operational Excellence Data Analysis Stakeholder Management Process Improvement

Video and Live Streaming Moderation Manager - Arabic

ByteDance

Feb 2021 - Jun 2021 (4 months)

Oversaw content quality for live streaming and short videos, conducted data analysis, and enhanced moderation policies. Trained teams and managed evaluation projects to ensure community safety.

Content Moderation Quality Assurance Data Analysis Policy Development Project Management Communication Process Improvement

Video Search Operations Manager - Arabic

ByteDance

May 2020 - Feb 2021 (9 months)

Managed video search operations, aligned people strategy with business goals, and conducted quality assessments. Improved labeling data quality and optimized onboarding training materials for new team members.

Operations Management Quality Assurance Team Leadership Data Analysis Training Development Project Management Communication Stakeholder Engagement Process Optimization

Journalist and Marketing Assistant

Xinhua News Agency

Apr 2018 - Jul 2018 (3 months)

Conducted market research, wrote articles, and managed social media accounts. Collaborated on content strategies and executed promotional activities while mentoring junior staff.

Journalism Market Research Content Creation Social Media Management Event Planning Mentoring Communication Editing Stakeholder Engagement

Products Operations Manager

FuzhFl ONEMT

Apr 2018 - Jul 2018 (3 months)

Conducted market research and coordinated with R&D teams for content classification. Facilitated communication with influencers and developed online content to drive app success.

Product Management Market Research Content Development Communication Project Management Team Coordination Strategic Planning User Acquisition

General Manager and Business Developer

Capital General Contracting Ltd.

May 2015 - Jul 2016 (1 year 2 months)

Led the company to profitability through effective strategies, developed business affiliations, and improved operational efficiency. Managed teams and conducted market research to support growth.